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Customer Service Advisor
2 months ago
Advisor - Customer Experience Specialist
MSX International Group is a leading global provider of outsourced business solutions for the automotive industry, operating in over 80 countries. Our expertise combines deep industry knowledge with advanced data analytics and custom software solutions to improve the performance of automotive dealership networks.
We're seeking a talented individual to join our dynamic team as an Advisor, responsible for delivering top-notch customer experiences.
Your Key Responsibilities:
- Handle customer inquiries and requests through various channels and platforms.
- Investigate root causes of customer issues and develop feasible solutions to meet customer expectations.
- Record customer interactions to track activities and improve process efficiency.
- Collaborate with internal stakeholders to define and implement process improvements.
- Continuously evaluate and enhance the quality of customer interactions.
Your Ideal Profile:
- Experience in customer-facing roles, preferably in the automotive industry.
- Fluency in Polish and English (written and verbal).
- Strong interpersonal and communication skills, with a persuasive attitude.
- Logical thinking and problem-solving abilities.
- Flexibility and adaptability in a dynamic environment.
What We Offer:
- A competitive salary and benefits package.
- A professional and flexible working environment, with a welcoming team.
- A modern office in a central location.
About MSX:
With over 5,000 employees across the globe, our teams provide industry-leading expertise in various areas, including:
- Consumer Engagement
- Parts, Accessories & Service Performance
- Actionable Insights
- Diagnostics & Repair Enhancement
- Warranty and Repair Efficiency
- Technical Information
- Learning Solutions
- Sales Performance
Our proven track record spans over 90 years, with partnerships with almost every car manufacturer on the market.
The MSXI Purpose:
To empower individuals and organizations to thrive in an ever-changing world.
The MSXI Mission:
To harness our expertise in mobility, creativity, and technology to craft innovative solutions.
The MSXI Vision:
To enhance every journey in the world of mobility.