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Service Preparation Advisor

1 month ago

Budapest, Budapest, Hungary Tesla Hungary Kft Full time
Join Our Team as a Service Preparation Advisor

We are seeking a highly organized and detail-oriented Service Preparation Advisor to join our team at Tesla Hungary Kft. As a key contributor to our Service Preparation Team, you will play a crucial role in preparing and triaging customer repair requests using our standardized process and advanced augmentation tools.

Key Responsibilities:
  • Prepare and triage all repair requests as per our standardized process
  • Directly engage with customers to gain and document a comprehensive understanding of their concerns
  • Set clear customer expectations prior to their appointment to deliver an exceptional customer experience
  • Identify and action simple remotely resolvable service requests to provide an effortless customer journey
  • Develop an excellent understanding of all Tesla vehicle products
  • Collaborate with other service teams to provide a great customer experience through the service journey
Requirements:
  • Ability to effectively handle multiple priorities, organize workload, meet deadlines, and solve problems with a high attention to detail
  • Excellent communication skills and ability to establish and maintain strong working relationships with both internal stakeholders and customers
  • Ability to thrive in a team-based environment and achieve common goals
  • Digitally savvy: ability to adapt quickly to new technology and systems
  • Language skills: ability to communicate, read, and write effectively in Hungarian. English not required but preferred
  • Basic understanding of automotive techniques related to vehicle repair beneficial but not a requirement
  • Ability to work weekends