Swedish-speaking Service Desk Agent in Beautiful Budapest, Hungary
2 weeks ago
Vi letar efter svensktalande teknisk supportanalytiker till Vackra Budapest
Bor du i Budapest eller planerar du att flytta dit? Gillar du att lösa problem och arbetar effektivt? Tycker du om multinationell miljöer och inte är rädd för IT? Anslut dig till våra kunds kontor i vackra Budapest De letar efter svensktalande tekniska supportanalytiker, där du kommer att ge första linjens tekniska support till deras användare.
Vad vi behöver från dig:
- Stark problemlösning och kommunikationsförmåga
- Flytande svenska språket
- Stark kommunikationsnivå på engelska (B2+)
- IT-medvetenhet
- Relevant erfarenhet är meriterande
- Utmärkt i muntlig och skriftlig kommunikation
- Problemlösningsförmåga, stark logisk analys
- Förmåga att arbeta självständigt och i teammiljö
Vad du kommer att göra:
- Registrera incidentupplösningar i Help Desk-verktyget baserat på användarkommunikation via telefon, e-post etc.
- Hantering av biljettens livscykel
- Samordning mellan kunder, resolvergrupper och 3:e part
- Incidenthantering och eskaleringshantering
- Fjärrfelsökning.
- Upprätthålla övergripande ägande av användarens problem och tjänst och se till att de får lösning inom en rimlig tidsram.
- Ge en första bedömning av brådskande och affärspåverkan på alla supportsamtal.
- Hantera serviceförfrågningar, programvaruinstallationer, nya datorinställningar, uppgraderingar etc.
- Hantera uppfyllandet av förfrågningar enligt definierade arbetsflödesuppgifter, åtkomsthantering via flera portaler.
- Ge feedback om förbättringsförfrågningar till IT angående teknikmiljö och kundbehov genom de definierade processerna.
- Stöd följande tekniker: Microsoft Office-produkter - Outlook, Word, Excel, Access, Internet Explorer, Windows XP, stationära datorer, bärbara datorer, skrivare, nätverkskopiatorer, nätverkskort, grundläggande LAN / WAN-anslutning och andra som tilldelats.
Du erbjuds:
- Mångkulturell miljö
- Chans att vara en del av en växande organisation
- Språkanvändning
- Privat sjukförsäkring
- Cafeteria
- Plats lätt att komma åt och modernt kontor nära tunnelbanelinjen
- Konkurrenskraftigt kompensationspaket
Nordic Jobs Worldwide
Nordic Jobs Worldwide är ett professionellt nordiskt rekryteringsföretag fokuserat på att koppla samman kandidater från Sverige, Finland, Norge och Danmark med företag från hela världen. Nordic Jobs Worldwide är störst i Norden på språkrekrytering, med kontor i Oslo, Tallinn, Malaga, Malta och Lissabon. Vi matchar de mest spännande jobben med nordiska talanger i hela världen. Vi har hjälpt över 3000 personer att hitta sitt drömjobb med våra 300+ partners i över 30 olika länder.
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