Client experience manager

7 days ago

Budapest, Hungary Wallis British Motors KFT. Full time
In Hungary, Jaugar Land Rover retail dealership is the member of AutoWallis Group.
The AutoWallis Group, a company listed in the Prime Market of the Budapest Stock Exchange, as well as in the BUX and BUMIX indices, aims to become a major vehicle trading company and mobility service provider in the Central and Eastern European region by the end of the decade. It is important for the company to continuously expand its vehicle trading and mobility service investment-focused portfolio through acquisitions and to operate as a group with traditional, conservative, and ESG-compliant values and a business policy sensitive to social and environmental challenges. The AutoWallis group is present in 16 countries of the Central and Eastern European region., Are you experienced in customer management in the field of automotive industry? And are you passionate about getting involved in the development of two wordwide known luxury brands as well?

Join us as a Client Experience Manager of Jaguar Land Rover retail dealership in Budapest, and take part in the transition of ’Modern Luxury’ concept of the brand. As a Client Experience Manager, you will be the key figure who monitors and improves the experience of our clients. And as a member of our management team, you will riport directly to the Managing Director.
Luxury surroundings advanced technologies and a beautiful work environment awaits you at Wallis British Motors.

As a Client Experience Manger, your main responsibilities will be the following:
  • Improves client satisfaction and mitigates dissatisfaction with their retailer experience
  • Drives improvements in Customer Journey and defines process enhancement opportunities across departments
  • Direct interaction with clients where reqiured, immediately address and rectify their concerns
  • Coaches and develops front of house colleagues
  • Monitors and improves digital and physichal client journey
Activites highlights:  
Improve client satisfaction and mitigates dissatisfactions
  • Identifies quickly and effectively any client dissatisfaction in sales and service, involving colleagues to solve the issue.
  • Direct interaction with clients were required to immediately address and rectify their concerns.
  • He / she is the single point of contact for JLR to address client  dissatisfaction quickly.
Monitors and improves digital and physical client Journey
  • Coordinates Retailer marketing initiatives in particular local events, digital channels and media planning, assigning operational activities to colleagues. ( ie. Client Experience Specialist )
  • Designs and coordinates all retailers sales and services CRM activities.
  • Drives improvements in Client Journey and defines process enhancement opportunities across department stimulating collaboration between sales and service.
Coaches and develops front of house colleagues
  • Acts as the voice of the client across the organization using insights to identify and drive improvements.
  • Periodically  reviews client satisfaction scores with sales and service teams and identifies internal opportunities for improvement.
,
  • At least 5 years of work experience in the automotive industry, in sales, customer management or customer service
  • Puts the Client First: Experience in and passion for creating great experiences for the clients.
  • Strong communication skills, confident in challenging situations and whilst showing empathy and desire to drive client’s satisfaction and loyalty
  • Ability to work positively within a team and contribute towards its success.
  • Process orientated personality with great attention to detail.
  • Great analytical skills – can effectively analyse data to seek out opportunities for improvement
  • Basic computer skills (Microsoft Office, CRM systems).
  • Fluent in English (both oral and written)
,  Experience in client facing role, or similar experience of luxury brand/s in a client facing capacity,
  • Opportunity to deal with luxury brands and premium clientele
  • A position with high responsibilities as a manager
  • Overview of the automotive industry and professional development
  • Attractive compensation package (bonus option, cafeteria, professional trainings)
  • Career options within the company group
  • Exciting, motivating, challenging tasks
  • Attractive working environment (easily accessible within Bp. both by car or public transport)
  • Cohesive team, friendly environment in everyday work

  • Client Account Manager

    1 month ago

    Budapest, Hungary Randstad Hungary Kft Full time

    Managing the client portfolio and maintaining regular communication with international partnersFull oversight of the global payroll processCollaborating with internal teams (e.g., treasury, billing) to ensure excellent client serviceVerifying data, addressing discrepancies, and preparing reportsWe are looking for an enthusiastic and motivated new colleague...

  • Highly Skilled Client Relationship Manager

    2 weeks ago

    Budapest, Budapest, Hungary Karrier Hungária Full time

    Karrier Hungária is seeking a highly skilled Client Relationship Manager to join our team in a prominent international banking institution with strong roots in Europe's banking history. About the RoleWe are looking for an experienced professional who can build and maintain strong relationships with our clients across Europe, providing exceptional client...

  • IT Project Manager for Multinational Clients

    1 week ago

    Budapest, Budapest, Hungary NIX Tech Kft. Full time

    Job Description:NIX Tech Kft. is seeking a skilled IT Project Manager to lead projects for multinational clients in various industries.About the Role:We offer competitive compensation packages, including an estimated salary of $80,000 - $110,000 per year, depending on experience.A stable employment contract with full-time hours and private health insurance.A...

  • Client Services Manager

    2 weeks ago

    Budapest, Hungary HAYS Hungary Kft. Full time

    We are currently recruiting a Client Services Manager for our expanding partner. The successful candidate will get good exposure to alternative investment funds and working on various investment structures will provide financial reporting and business insight from different perspective. You will have the following responsibilities:Prepare/review financial...

  • Senior Client Implementation Manager

    3 weeks ago

    Budapest, Budapest, Hungary Deutsche Bank AG Magyarországi Fióktelepe Full time

    Job DescriptionOur company, Deutsche Bank AG Magyarországi Fióktelepe, is seeking a highly skilled Senior Client Implementation Manager to join our team. As a key member of our organization, you will be responsible for handling complex client account openings and product set up requests.Key ResponsibilitiesInteract with various stakeholders to gather...

  • Client Account Associate

    2 weeks ago

    Budapest, Hungary Randstad Hungary Kft. Full time

    We are looking for an enthusiastic and motivated new colleague to join our partner's global team, who enjoys communicating with clients and working in an international environment.The company has significant experience in the field of payroll, and their teams are dedicated to providing reliable and high-quality service to their clients.In this position, your...

  • Client Implementation Specialist

    1 month ago

    Budapest, Budapest, Hungary Deutsche Bank AG Magyarországi Fióktelepe Full time

    Client Implementation AnalystWe are seeking a highly skilled Client Implementation Analyst to join our team at Deutsche Bank AG Magyarországi Fióktelepe. As a key member of our team, you will be responsible for managing complex client account openings and product set up requests.Key Responsibilities:Develop and maintain strong relationships with clients,...

  • Senior Customer Experience Manager

    2 weeks ago

    Budapest, Budapest, Hungary Karrier Hungária Full time

    We are seeking a Senior Customer Experience Manager to lead our Customer Service Team.About the RoleThis is an exciting opportunity for a highly motivated and experienced professional to take on a leadership role in our customer service team. The successful candidate will be responsible for managing a team of customer service representatives, ensuring that...

  • Client Support Assistant

    4 weeks ago

    Budapest, Hungary FAO of the United Nations Full time

    Client Support Assistant  Minimum Requirements Education: Secondary School Education.Experience: Four years of relevant experience in office/management support work, including human resources, travel, finance and/or general administration.Languages: Working knowledge (full proficiency - level C) of English.IT Skills: Very good knowledge of the MS Office...

  • Blockchain Developer

    1 week ago

    Budapest, Budapest, Hungary Linum Labs Full time

    About Linum LabsWe are a group of entrepreneurs, engineers, and designers dedicated to crafting client solutions that harness the power of blockchain and web3.Job SummaryWe are seeking a full-stack developer with at least 4 years of experience in full-stack development, highly motivated, detail-oriented, and looking to join an exciting work environment. The...

  • Client Implementation Specialist

    1 month ago

    Budapest, Budapest, Hungary Deutsche Bank AG Magyarországi Fióktelepe Full time

    Client Implementation AnalystWe are seeking a highly skilled Client Implementation Analyst to join our team at Deutsche Bank AG Magyarországi Fióktelepe. As a key member of our global team, you will be responsible for implementing complex client account openings and product set up requests, including new, changing, or expanding requirements.Key...

  • Payroll Project Manager

    5 days ago

    Budapest, Hungary Randstad Hungary Kft. Full time

    Our multinational client is seeking a highly skilled and experienced Project Manager to lead and manage payroll-related projects.Lead and manage the full project lifecycle of payroll projects, from initiation to closure.Collaborate with various departments to define project scope, objectives, and deliverables.Develop and manage detailed project plans,...

  • Marketing manager

    2 weeks ago

    Budapest, Hungary BlackBelt Holding Zrt Full time

    BlackBelt started almost a decade ago with an idea: let’s connect the country’s best experts with the most exciting IT projects. Our ambition has not changed since, only shaped by our experience and adapted to a changed world, to the new normal. We love our engineers, since their expertise, devotion to quality and their enthusiasm bring our clients’...

  • Administrative Coordinator for Multinational Client in Budapest

    2 weeks ago

    Budapest, Budapest, Hungary HAYS Hungary Kft. Full time

    About the CompanyHAYS Hungary Kft. is proud to offer a unique opportunity for a talented Front Desk Receptionist to join their team at their Budapest office.Job OverviewThis exciting role offers the chance to work with a leading multinational client, building enterprise cloud technology that powers prominent names in various industries. As a key member of...

  • Financial Operations Manager

    2 weeks ago

    Budapest, Budapest, Hungary Karrier Hungária Full time

    We are seeking an experienced Financial Operations Manager to join our dynamic team at Karrier Hungária.About UsOur client is a market-leading outsourced corporate services provider with a strong focus on employee fulfillment and professional development.Job SummaryThe successful candidate will be responsible for handling day-to-day operations, liaising...

  • Expert Payroll Project Manager

    2 weeks ago

    Budapest, Budapest, Hungary Randstad Hungary Kft Full time

    Job DescriptionWe are seeking an experienced Project Manager to lead and manage payroll-related projects for our multinational client in Budapest.The successful candidate will have a proven track record of managing complex projects with multiple stakeholders, and will be proficient in project management methodologies such as Agile or Waterfall. About the...

  • Managing Director

    4 months ago

    Budapest, Hungary Randstad Hungary Kft Full time

    As Managing Director, you will be at the helm of or Partner's Budapest facility, driving operations across multiple functions including HR, Finance, and Quality. Your key responsibilities will include:Strategic Leadership: Oversee all aspects of the Budapest operations, ensuring financial targets for revenue and profitability are met.Performance Management:...

  • Senior Client Implementation Specialist

    3 weeks ago

    Budapest, Budapest, Hungary Deutsche Bank AG Magyarországi Fióktelepe Full time

    Job DescriptionJob Title: Client Implementation AnalystAbout the Role:We are seeking a highly skilled Client Implementation Analyst to join our team at Deutsche Bank AG Magyarországi Fióktelepe. As a Client Implementation Analyst, you will be responsible for implementing complex client account openings and product set up requests, including new, changing,...

  • Lead Experience Designer

    2 weeks ago

    Budapest, Budapest, Hungary Calaton Systems Full time

    Senior UX Designer RoleWe are seeking a highly skilled Senior UX Designer to join our team at Calaton Systems in Tampa, Florida. As a key member of our design team, you will be responsible for creating innovative and user-centered design solutions that meet the needs of our clients.Estimated Salary: $120,000 - $150,000 per yearAbout UsCalaton Systems is a...

  • Financial Accounting Operations Manager

    2 weeks ago

    Budapest, Budapest, Hungary Karrier Hungária Full time

    Financial Accounting Lead RoleKarrier Hungária is a dynamic organization that provides comprehensive financial services. As a Financial Accounting Operations Manager, you will be responsible for leading the accounting team and managing client portfolios.Main Responsibilities: Lead the accounting team to ensure accurate and professional work according to...