Senior Customer Experience Manager
7 days ago
We are seeking a Senior Customer Experience Manager to lead our Customer Service Team.
About the RoleThis is an exciting opportunity for a highly motivated and experienced professional to take on a leadership role in our customer service team. The successful candidate will be responsible for managing a team of customer service representatives, ensuring that all processes and company policies are respected, and providing exceptional customer experience.
As a Senior Customer Experience Manager, you will be expected to:
- Taking full responsibility for the people management of the CSR team
- Delegating tasks to team members effectively
- Assuring that all processes and the company's policies are respected
- Taking part in the order management processes
- Handling escalations and complex order issues
- Supporting the sales and accounting teams and processes
You will also be responsible for building and maintaining active contact with high-level stakeholder management.
To be successful in this role, you will need to have at least 5 years of experience in customer service, with order management tasks, and excellent problem-solving skills and customer-oriented attitude. Fluency in English is also essential.
We offer a competitive salary of $55,000 - $65,000 per annum, depending on your level of experience, as well as benefits such as 2 days home office, multinational environment, beautiful working environment, and cooperative company culture.
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Senior Customer Care Process Analyst
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