Key Account Manager

1 week ago

Budapest, Hungary Wolt Magyarország Kft. Full time
, Do you have experience working in or with restaurants? Are you passionate about building strong relationships with partners and using data to drive success? Would you like to join an expanding team in our Budapest office? If so, keep reading

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

The Hungarian Wolt was founded in 2018 and now we are in more than 90 cities, working with more than 5500 restaurant and retail partners around the country. Our mission is to make cities better by empowering and growing local communities. To do so, we want to make the busy lives of our customers a bit easier, offer local stores and restaurants additional sales and offer flexible earning opportunities for courier partners.

As a Key Account Manager, you'll be responsible for managing key restaurant partnerships, and monitoring critical KPIs such as order volume, basket size, promotional activities within their own merchant portfolio. This role also involves financial reporting, trend analysis, and the development of marketing action plans. 

What you’ll be doing:
  • Manage your own restaurant portfolio by aligning with the company’s goals and developing dedicated financial and operational plans to guide partner success.
  • Provide after-sales support to help improve merchant performance.
  • Build strong client relationships through regular communication, both over the phone and in person
  • Generate reports on restaurant KPIs and financial metrics using Excel and our internal data system.
  • Organize meetings in both Hungarian and English, with internal teams and external partners.
  • Collect feedback from partners and help translate it into actionable product, marketing, and operational improvements.
,
  • Excellent interpersonal skills, with the ability to collaborate effectively with diverse teams.
  • Strong analytical skills and great knowledge of Excel.
  • Excellent interpersonal skills, with the ability to collaborate effectively with diverse teams.
  • Tech-savvy and quick to learn new tools and systems.
  • Ability to work independently, taking initiative and delivering results while following manager guidance.
  • Fluent in Hungarian, with strong communication skills in English.
  • Experience in restaurant management, hospitality, or retail is a plus, but not required.
, ,
  • Independent work in a dynamic, international team
  • SZÉP-card
  • Private health insurance 
  • All You Can Move card (self-financed)
  • Employee Assistance Programme - therapy and wellbeing
  • Discount on your Wolt orders
  • Extended parental leave for fathers: 16 weeks total
  • Modern work equipment
  • Volunteer day 
  • Snacks & drinks in the office

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