Account Service Expert

5 months ago


Budapest, Hungary Cognizant Technology Solutions Hungary Kft. Full time
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  • Supports customers through telephony, email, and chat services; escalates issues quickly when deep, specific skills or other capabilities are required; ability to use knowledge of the client’s Agreement Cloud to provide customer resolution and proactive customer recommendations
  • Responsible for resolving customer issues including complex account, subscription and billing scenarios supporting subscription management
  • Meet and exceed the client’s Customer Support service level goals and KPIs
  • Partner with internal teams (Sales, Billing, etc.) to drive resolution on behalf of the customer
  • Provide critical feedback related to improvements of the product and tools to impact customer experience
  • Promote the client’s products and services to customers and prospective customers via consultative discussion, product training, and evaluation of their service and support needs
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  • College degree or relevant work experience
  • 1+ years of Subscription or Sales Support including account maintenance, billing/contract, and admin tasks
  • Professional level of German and English
  • Effective communication skills - ability to communicate in written & verbal forms, with audiences that include customers, peers, and occasional executive leadership
  • Ability to review, understand, and resolve complex issues
  • Ability to maintain composure in critical situations and communicate clearly with both internal and external customers
  • Ability to collaborate with peers across the organization without friction
  • Ability to communicate a complex or technical issue in a clear & concise manner
  • High level of attention to detail and ability to pivot in uncertain situations
  • Experience with or basic understanding of SaaS
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  • Chance to be part of a rapidly expanding organization
  • Training and continuous learning and certification opportunities (we have the BEST and most professional TRAINING TEAM in our organization)
  • Multilingual environment, native colleagues
  • Pleasant and inspiring working atmosphere with multicultural community and state-of-the-art technologies
  • Flexible working hours with home office possibility
  • Easy to access location and modern office building (easy to reach from city centre, 10-15 minute commute)
  • Competitive salary and cafeteria benefits; free sport allowance (near the office buildings), All You Can Move SportPass (at a discounted price), medical benefits and other perks
  • Reimbursable language courses
  • Team events and Company events (cool and youthful parties with team-games, cake-Friday, etc.)
  • High value awards and recognitions, annual bonus for top performers, and annual salary review

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