Customer Support Specialist

2 weeks ago

Budapest, Budapest, Hungary Cognizant Technology Solutions Hungary Kft. Full time
Role Overview

We are seeking a highly skilled and motivated Customer Support Specialist to join our team in Cognizant Technology Solutions Hungary Kft. as an Account Service Expert.



Key Responsibilities

  • Support customers through various communication channels, providing timely and effective resolution to their queries and concerns.
  • Escalate complex issues to internal teams and stakeholders, ensuring seamless collaboration and resolution.
  • Meet and exceed customer service level goals and key performance indicators (KPIs) through proactive engagement and issue resolution.
  • Partner with internal teams to drive resolution and customer satisfaction.
  • Provide critical feedback on product improvements and customer experience.
  • Promote client products and services through consultative discussions, training, and evaluations.


Requirements

  • College degree or relevant work experience.
  • 1+ years of subscription or sales support experience, including account maintenance, billing, and administration.
  • Professional-level proficiency in German and English.
  • Effective written and verbal communication skills, with ability to communicate with various audiences.
  • Ability to review, understand, and resolve complex issues.
  • Composure in critical situations and clear communication with internal and external customers.
  • Collaboration with peers across the organization.
  • Clear and concise communication of complex or technical issues.
  • High attention to detail and adaptability in uncertain situations.
  • Basic understanding of SaaS.


What We Offer

  • Opportunity to join a rapidly expanding organization.
  • Training and continuous learning and certification opportunities.
  • Multilingual environment with native colleagues.
  • Pleasant and inspiring working atmosphere with a multicultural community and state-of-the-art technologies.
  • Flexible working hours with home office possibility.
  • Easy access location and modern office building.
  • Competitive salary and cafeteria benefits.
  • Reimbursable language courses.
  • Team events and company events.
  • High-value awards and recognitions.


Language Code

en

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