French Service Desk Analyst Work from Home in Hungary

21 hours ago


Budapest, Hungary Cross Border Talents Full time

Join Our Team as a French Service Desk Analyst Work from Home in Hungary

Are you fluent in French and English, with a passion for IT support and troubleshooting? We're looking for a Service Desk Analyst to provide top-notch support to users from the comfort of your home If you excel in problem-solving and have a knack for delivering exceptional customer service, this full-time opportunity is perfect for you.

What You'll Do:

  • Provide timely support via phone, chat, and email for IT-related issues
  • Troubleshoot desktop, application, and mobile device issues (iOS/Android)
  • Diagnose and resolve hardware, software, and access issues
  • Take ownership of incidents, ensuring swift and successful resolutions
  • Collaborate with experts for fast problem resolution
  • Document solutions for future reference and escalate as needed
  • Manage incidents while adhering to KPIs and service management principles

What We're Looking For:

  • Fluent in French (C2), with strong English skills (B2+)
  • Experience in L1-L2 IT Support, preferably in Application Support/Software Development
  • Strong communication skills (written & verbal)
  • Familiarity with SDLC, databases, and OS components is a plus

Why Join Us?

  • Work from home in Hungary with a competitive base salary
  • Be part of a dynamic, international team with opportunities for growth
  • Make a real impact while honing your IT and customer service skills

Ready to take the next step in your IT career? Apply today and become a key player in delivering exceptional service to our clients

#ServiceDeskAnalyst #ITSupport #RemoteJob #Hungary #FrenchSpeaking #TechJobs



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