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Customer Care Specialist, Hungary

4 weeks ago


Budapest, Hungary Cross Border Talents Full time

Position: Customer Care Specialist (French)

Location: Remote in Hungary

Employment type: Full-time

We are looking for experienced French-speaking Customer Care Specialists to join a top-rated BPO with outstanding employee satisfaction. In this role, you will provide support to customers of a leading financial services company.

Duties and Responsibilities:

  • Deliver exceptional customer service by addressing inquiries promptly, resolving issues efficiently, and ensuring high levels of satisfaction.
  • Provide accurate and timely responses to customer queries via phone, email, and live chat.
  • Utilize internal and external resources to offer top-notch service.
  • Identify and escalate high-priority or unresolved issues to appropriate teams.
  • Route calls to the correct departments and document all customer interactions according to standard procedures.
  • Identify and communicate emerging trends and patterns in customer issues.
  • Maintain adherence to quality guidelines, KPIs, and company policies to ensure consistent service delivery.
  • Foster a collaborative work environment by engaging with team members and other departments to resolve customer issues and contribute to a positive team atmosphere.

Requirements:

  • Native or fluent in French, both verbal and written.
  • Experience with customer support software such as Zendesk, Slack, and internal troubleshooting tools.
  • Background in Customer Support or technical support, especially with help desks or IT functions.
  • Ability to pass a background check.
  • Strong ability to work independently and as part of a remote team.
  • Excellent problem-solving and critical thinking skills.
  • Flexible and adaptable to process and information changes.
  • Proficient in external systems and PC-based software (e.g., Microsoft Office).

Offer:

  • Attractive remuneration package based on experience, skills, and performance.
  • Indefinite contract.
  • Private health and life insurance.
  • A dynamic, creative, and supportive team environment.
  • A positive workplace with excellent employee reviews.
  • Guidance and tools to help you achieve your full potential.

If you're eager to advance your career with a supportive and innovative team, we look forward to receiving your CV. 


Apply now to join a company that celebrates your growth and success