
Service Desk Analyst with Swedish
2 weeks ago
David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Swedish speaking Service Desk Analyst for their Budapest office.
Location: Budapest, Hungary
Work model: on-site
Employment type: Full-time
Remuneration: Base salary.
DUTIES AND RESPONSIBILITIES:
- Handle incoming contact from users through phone calls, chat and emails regarding IT issues and queries in a timely manner
- Troubleshoot desktop, application related issues on users machine using remote tools
- Troubleshoot issues on iOS and Android devices
- Determine and isolate source of computer problems (hardware, software, user access, etc.)
- Take ownership and responsibility of any issues from start to a successful resolution
- Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible
- Document resolutions for future reference
- Incident handling and escalation management
- Follow and adhere to all KPI related tasks to avoid business impact
- Maintain a high degree of customer service for all support queries and adhere to all service management principles
- Perform any additional ad hoc tasks that may contribute to a better service to the client or improvement to the KPI.
REQUIREMENTS:
- Native/fluent in Swedish, both oral and written. Fluent in English (at least B2 level)
- Level of expertise L1 – L2 On-site Or Remote Support
- Excellent communication skills (both oral and written)
- Prior experience in Application support/Software development, IT Service Desk
- Understanding of SDLC, database technology, OS components would be useful
- Hands on experience on ITSM tools like HPSM, BMC Remedy, Monitoring Tools, CA Service Desk
- Knowledge of ITIL processes and procedures would be an added advantage
- Self-motivated, gains satisfaction from providing excellent customer service
- Problem solving abilities, strong logical analytics
- Ability to multi-task, handling multiple assignments simultaneously
- Able to work independently and as a part of the team.
BENEFITS:
- Excellent remuneration package based on experience, skills and performance
- Be part of a dynamic and creative team with positive and friendly atmosphere
- Guidance and tools to reach your full potential.
-
Service Desk Analyst
3 weeks ago
Budapest, Hungary David Kennedy Recruitment Full timeDavid Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Swedish speaking Service Desk Analyst for their Budapest office. Position: Service Desk AnalystLocation: Budapest, Hungary Work model: hybrid Employment type: Full-timeRemuneration: Base salary.DUTIES AND RESPONSIBILITIES: Handle incoming contact...
-
Swedish Translator
3 weeks ago
Budapest, Hungary Bored Panda Full timeBored Panda International Department is dedicated to localizing content and delivering captivating stories to our global audience. We pride ourselves on identifying trends, staying ahead of the curve, and engaging with various channels to maximize our reach and impact. We are looking for a talented and data-driven Growth Analyst to join our team and support...
-
Budapest, Hungary Fox HR Consulting Kft. Full timeAre you someone who knows their way around a computer? Are you fluent in German? Do you have a good command of English? Do you enjoy helping people around you? If your answer is yes, please read on! Your employer is one of the world's leading IT professional services companies, transforming clients' business, operating, and technology models for the digital...
-
Budapest, Hungary Fox HR Consulting Kft. Full timeAre you someone who knows their way around a computer? Are you fluent in German? Do you have a good command of English? Do you enjoy helping people around you? If your answer is yes, please read on! Your employer is one of the world's leading IT professional services companies, transforming clients' business, operating, and technology models for the digital...
-
Budapest, Hungary Fox HR Consulting Kft. Full timeAre you someone who knows their way around a computer? Are you fluent in French? Do you have a good command of English? Do you enjoy helping people around you? If your answer is yes, please read on! Your employer is one of the world's leading IT professional services companies, transforming clients' business, operating, and technology models for the digital...
-
Customer Service Operator
3 weeks ago
Budapest, Hungary Randstad Hungary Kft. Full timeJoin one of the leading electronics manufacturing companies in Budapest's 11th district as part of a newly established unit! We are looking for motivated individuals to provide excellent customer service and support to our clients.Respond to customer enquiries and complaints in an assigned product area and region.Provide information, troubleshoot problems,...
-
Premium Banking Customer Service Analyst
4 days ago
Budapest, Hungary JOB Kft Full timeOur multinational client, a leading force in international banking, is seeking Premium Banking Customer Service Analysts with excellent German and English skills. In this role, you will be responsible for the timely delivery of daily banking services to corporate clients across Europe. You’ll manage a client portfolio, providing high-quality...
-
Premium Banking Customer Service Analyst
4 weeks ago
Budapest, Hungary JOB Kft Full timeOur multinational client, a leading force in international banking, is seeking Premium Banking Customer Service Analysts with excellent German and English skills.In this role, you will be responsible for the timely delivery of daily banking services to corporate clients across Europe. You’ll manage a client portfolio, providing high-quality service for...
-
German speaking country manager
3 weeks ago
Budapest, Hungary Tax International Services Kft. Full timeTax International Services Kft, operating under the trade name Tax Desk, is dedicated to becoming the world’s premier platform for regulatory compliance.We are a technology-driven company offering businesses an innovative online solution for managing indirect tax obligations across 35 countries. Our platform seamlessly integrates VAT registrations, tax...
-
Polish IT Help Desk Agent Technician
2 weeks ago
Budapest, Hungary Work International Full timeJob descriptionJoin our client in Budapest as a Polish IT Help Desk Technician, delivering exceptional service to their valued customers alongside their warm and professional team, where your efforts make a meaningful impact in the lives of those you assist.What's in it for YOU!Experience Hybrid Freedom: Embrace the flexibility of our hybrid work model,...
-
Content Analyst With Spanish @ Contio.tech
2 weeks ago
Budapest, Hungary Contio.tech Full timeFor a new Ukrainian BPO project that works with the world’s leading technology companies, we are looking for candidates for the position: Junior Content Analyst with Spanish language knowledge. In this position, you will review ad content based on internal guidelines. Responsibilities include identifying areas for improvement and developing...
-
Financial Onboarding Analyst
3 weeks ago
Budapest, Hungary HAYS Hungary Kft. Full timeA Financial Onboarding Analyst position is open at our prestigious, worldwide-known multinational partner. The company provides a professional working environment for junior candidates, and they can offer the chance to build up a career.As a Financial Onboarding Analyst, your main tasks are:Collaborate with various teams to oversee the onboarding process....
-
Budapest, Hungary Contio.tech Full timeFor a new Ukrainian BPO project that works with the world’s leading technology companies, we are looking for candidates for the position: Junior Content Analyst with Hungarian and/or Italian language knowledge. In this position, you will review ad content based on internal guidelines. Responsibilities include identifying areas for improvement and...
-
Financial Data Analyst
2 weeks ago
Budapest, Hungary HAYS Hungary Kft. Full timeWould you like to work with one of the leading investment companies? Develop yourself and your career in a highly multicultural and giving environment – as a Financial Data Analyst! Your new role:Gather proof of adherence to the terms of the legal and contractual agreements. Perform an audit on the accuracy of the information provided,Execute a thorough...
-
Field Analyst Engineer
3 weeks ago
Budapest, Hungary Flowserve Corporation Full timeFlowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Join a company whose people are committed to building a more sustainable future to make the world better for everyone. With 16,000+ employees in 50+ countries, we combine our global reach with local presence. Our team challenges themselves to...
-
Field Analyst Engineer
3 weeks ago
Budapest, Hungary Flowserve Corporation Full timeFlowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Join a company whose people are committed to building a more sustainable future to make the world better for everyone. With 16,000+ employees in 50+ countries, we combine our global reach with local presence. Our team challenges themselves to...
-
Information Security Analyst
3 weeks ago
Budapest, Hungary Randstad Hungary Kft. Full timeOur partner is seeking an Information Security Analyst, which involves applying specialized knowledge to execute processes, develop new techniques, and enhance procedures within a specific area or function. The position integrates subject matter and industry expertise, requiring a thorough understanding of how various sub-functions align and contribute to...
-
Budapest, Hungary Contio.tech Full timeFor a new Ukrainian BPO project that works with the world’s leading technology companies, we are looking for candidates for the position: Junior Content Analyst with Hungarian and/or Italian language knowledge.In this position, you will review ad content based on internal guidelines. Responsibilities include identifying areas for improvement and...
-
Medior It Business Analyst @ Nix Tech Kft.
2 weeks ago
Budapest, Hungary NIX Tech Kft. Full timeNIX, a global supplier of software engineering and IT outsourcing services, is looking for a Medior IT Business Analyst in its office in Budapest (Vaci Greens, 13th district). You’ll be part of a team of professionals who are ready to find the best tailor-made IT solutions for their multinational clients in various industries and solve complex...
-
Junior It Business Analyst @ Nix Tech Kft.
2 weeks ago
Budapest, Hungary NIX Tech Kft. Full timeNIX, a global supplier of software engineering and IT outsourcing services, is looking for a Junior IT Business Analyst in its office in Budapest (Vaci Greens, 13th district). You’ll be part of a team of professionals who are ready to find the best tailor-made IT solutions for their multinational clients in various industries and solve complex...