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French Speaking Client Manager
1 month ago
Our multinational client with American background is looking for an experienced French speaking Client Manager (Central Site Operations Manager) who has a background of Service Delivery Management or Client/Key Account Management for its stable Shared Service Center in Budapest. Benefits :Value added processes, complex tasksAttractive work environmentGood internal movement opportunitiesCorporate key client portfolioHome office opportunity You will be responsible for:Centralized role that is responsible to manage & execute contracted Managed Services as defined by Customer Statement of Work (SOW) in local language (French). The CSOM works with customer contacts, 3rd party partners and the company resources to execute defined services. Duties include day to day services delivery execution, escalation management, generating reports. Accountable to support implementation activities and post implementation services to meet Customer and the company’s targets. Expected to consistently demonstrate and represent the brand according to the company’s mission and guiding principles.Key metrics:Customer SatisfactionClient Renewal RateService Level AttainmentTask Complete to PlanKey Process Flow AccuracyOther Operational Metrics identified relevant to the contracted services Requirements :Ideal Candidate will have the following experience:Significant interaction with Customers in an Operations/Service Delivery role; handling issue resolution, general service delivery concerns, escalation managementCustomer interaction experience with Enterprise level clients such as Line of Business Managers, IT or Procurement Directors, IT Professionals, Program Managers, etc.2+ years experience in an operations role Experience with the delivery of operations through the use of technology solutionsDemonstrated ability to interact with customers via phone and emailFluent Business English, fluent Business FrenchExperience applying business management, financial concepts & contracts knowledge to analyze Customer needs and deliver services per the SOWStrong analytical/procedural background with demonstrated ability to apply a systematic approach to problem solvingProject management skills; prefer working knowledge of Microsoft ProjectExcellent skills in MS Office Suite including, word processing, spreadsheet, and presentation software. MS Visio and MS Access preferred; working knowledge and MS office suite basic skills are requiredBA/BS/BBA degree in Business or equivalent experienceSix Sigma, Lean, TQM or other business process improvement methodology preferredProject Management certification preferredITIL / ITSM experience; certification preferred
