Client Success Manager
6 days ago
Job Title: Client Success Manager
Location: Remote (CST Time Zone)
Salary Range: up to 2500 USD
Work Schedule: Monday - Friday, 9:00 AM to 5:00 PM (CST)
NOTE: INDEPENDENT CONTRACTOR POSITION
Company Overview:
Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Discover a world of career possibilities with Sagan.
Company Overview:
We represent a lean startup managing around 40 clients with a small, motivated team. We value initiative, self-motivation, and responsibility in a fast-paced work environment where team members are empowered to take ownership of their roles.
Position Overview:
We are seeking a Client Success Manager with experience in Amazon PPC and/or DSP advertising to manage relationships with existing clients. In this role, you'll be responsible for delivering monthly reports, offering strategic recommendations, and ensuring campaign performance meets client expectations through consistent communication and performance monitoring.
Key Responsibilities:
- Deliver Monthly Performance Reports: Provide clients with detailed insights and actionable recommendations.
- Monitor Campaign Performance: Track key metrics (ROAS, CTR, CPA) and make adjustments to meet client goals.
- Client Communication: Serve as the primary point of contact for marketing and technical inquiries.
- New Client Launches: Collaborate with the launch team to ensure smooth onboarding and campaign execution.
- Campaign Optimization: Identify opportunities for continuous improvement and strategic adjustments.
Qualifications:
- 2-3 years of experience managing online advertising campaigns (Amazon PPC or DSP preferred; Google Ads or Facebook Ads also relevant).
- Client relationship management experience: Ability to maintain client satisfaction through clear, proactive communication.
- Strong analytical and reporting skills: Experience generating and presenting performance reports.
- Understanding of eCommerce KPIs like ROAS and CPA.
- Proficiency with Amazon Seller Central Ads Platform, Excel/Google Sheets, and Gmail.
Nice-to-Haves:
- Experience with Amazon DSP (not required but preferred).
- Strong project/campaign management skills.
- Ability to work independently and manage multiple accounts.
Key Values We Look For:
- Proactivity: Takes initiative and anticipates client needs.
- Client-Centric Mindset: Focused on long-term relationships and delivering exceptional service.
- Adaptability: Quick learner who thrives in a fast-paced environment.
- Accountability: Takes ownership of work and meets deadlines.
- Continuous Improvement: Stays up-to-date on industry trends and seeks optimization opportunities.
- Team Collaboration: Works effectively with cross-functional teams to execute campaigns.
Please note: To ensure prompt processing of your application, we kindly request that you submit your resume and an introductory video in English format.
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