Logistics Operations Manager
1 month ago
At DHL Supply Chain, we are committed to delivering exceptional quality, making our customers successful, and fostering a culture of openness, clear priorities, and social responsibility. We are seeking a highly skilled and experienced LLP Operational Account Manager to join our team.
Key Responsibilities:- Manage complex Service Logistics Solutions for customers in the Africa region, ensuring contracted performance targets are met and service providers adhere to agreed Service Level Agreements.
- Proactively provide continuous improvement suggestions to customers by analyzing existing solutions and identifying and implementing service and solution enhancement initiatives.
- Be the single point of contact for customers for Africa 3PL (Warehouse, Carrier) related topics and the first level of escalation point for customer complaints regarding supplier performance or supplier issues.
- Drive customer satisfaction to continuously increasing levels, working on solutions and improvement initiatives with customers.
- Ensure service providers follow agreed processes included in Warehousing and Transport Service Level Agreements.
- Support the implementation and manage customer solutions from an operational perspective.
- Ensure committed customer key performance and financial indicators are met by service providers.
- Create and manage Africa-related measurements and KPI reporting.
- Manage and prepare scheduled executive business review meetings with suppliers and customers.
- Responsible for Issue and Action (I&A) log, drive customer and supplier calls.
- Manage the LLP change request process with customers and internally.
- Cooperate with all supply chain internal and external stakeholders, including customers, warehouses, carriers, brokers, and end customers.
- Identify and drive improvement and cost-saving initiatives and serve as a trusted advisor to customers.
- Support the RFQ process from an operational perspective.
- Mentor Control Tower Logistics Coordinators in demand, provide expectations, and support their development for country/cluster/region specifics.
- 3-5 years of experience in supplier-carrier management.
- University degree.
- Fluency in English.
- Airfreight experience is a must.
- Africa-specific knowledge/experience is a great advantage.
- Nice to have Medical/Pharma supply chain sector experience.
- Nice to have Experience in Data Analytics (Power BI).
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