Operational Account Manager

2 weeks ago


Budapest, Budapest, Hungary DHL Supply Chain Mo. Kft. Full time

We are seeking an experienced Operational Account Manager to join our team at DHL Supply Chain Mo. Kft. in a key role that involves managing complex service logistics solutions for our customers in the Africa region.

The successful candidate will be responsible for ensuring that contracted performance targets are met and service providers follow agreed Service Level Agreements (SLAs). This role requires strong communication and negotiation skills to maintain high levels of customer satisfaction.

Main Responsibilities:

  • Be the single point of contact for the customer for Africa 3PL (Warehouse, Carrier) related topics.
  • Drive customer satisfaction (CSI) to continuously increasing levels.
  • Ensure that service providers follow agreed processes included in the Warehousing and Transport SLAs.
  • Support the implementation and manage customer solutions from an operational point of view.
  • Manage and prepare scheduled executive business review meetings (Monthly Business Reviews /MBR/ & Quarterly Business Reviews /QBR/) with suppliers as well as with the customer.

Requirements:

  • 3-5 years of experience in supplier-carrier management.
  • University degree.
  • Fluency in English.
  • Airfreight experience is a must.
  • Africa specific knowledge/experience is a great advantage.


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