Senior Fulfillment Coordinator
3 weeks ago
To revolutionize an industry, you need a team that's just as innovative. At Formlabs, we're on a mission to bring groundbreaking 3D printers to every designer, engineer, researcher, and artist in the world.
Our Global Customer Fulfillment team is the backbone of our operation, ensuring that our products reach thousands of customers worldwide. If you're passionate about operations, data, and problem-solving, and thrive in a fast-paced environment, we want you to join us as our Senior Fulfillment Coordinator.
Your role will be to develop and implement our distribution strategy, ensuring a seamless customer order fulfillment process. You'll be responsible for running daily operations, engaging in planning and continuous improvement activities, and owning your own domain within the customer fulfillment process.
We're looking for someone who can stay cool and professional in escalated situations, and has a passion for operations, data, and problem-solving. This role is an ideal stepping stone to becoming a supply chain professional, with plenty of room for personal development and initiatives.
We Offer:
- On-site lunch 3x a week
- Private health insurance with Medicover
- Shares in the company
- Free beverages and snacks at the office
- Unlimited 3D prints
- A monthly or quarterly public transportation pass
- An inclusive, dog-friendly office with diverse and inspiring colleagues
- Development opportunities both in-house and off-site
- Fun team events
Responsibilities:
- Manage the daily operations together with other team members
- Monitor performance, communicate with internal customers, and resolve any issues
- Follow established fulfillment processes internally and externally
- Own your own domain within the customer fulfillment team task overview
- Manage and create system records for inbound and outbound product flow, engage in planning activities
- Manage inventory management, cycle counting, and inventory accuracy efforts
- Follow up on customer complaints and RMA's
- Support our customer teams to provide best-in-class service
- Monitor and manage global and regional transportation activities
- Create, defend, develop, and implement your own strategic initiatives for continuous improvement
- Collect data for strategic decision-making & business case/projects
- Work with internal and external stakeholders to drive improvements
Requirements:
- Logistics, Warehousing, Transportation, Freight Shipping, Supply Chain, third-party logistics, enterprise resource planning systems
- Finance and/or Accounting
- LTL freight shipping
- Google suite
We're a dynamic company with a startup atmosphere, offering a range of benefits, including private healthcare, small teams, international projects, free coffee, canteen, bike parking, playroom, shower, free snacks, free beverages, free lunch, and free parking. We're looking for someone who is ambitious to become a supply chain professional and has 2-4 years of relevant work experience in direct supply chain or similar.
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