Solutions Engineer
1 week ago
As a Solutions Engineer at Appsmith, you will be responsible for providing pre-sales and post-sales technical support to our customers. This includes troubleshooting technical issues, coordinating with our engineering teams for resolution, and ensuring customer satisfaction.
The ideal candidate will have a deep understanding of the SaaS product and its technical capabilities, as well as excellent communication skills to effectively communicate with both technical and non-technical customers.
We value a growth mindset, and our team of learners reads, talks to people, and listens to feedback constantly. We love working with people who have strong opinions, weakly held. Self-starters and ambitious people form the backbone of our team. If you are a practical optimist and believe in a better future, we encourage you to apply.
Responsibilities:
- Provide technical assistance and support to customers
- Identify recurring themes or pain points raised by customers and compile them into actionable feedback
- Engage in proactive discussions with customers to understand their evolving needs and challenges
- Communicate effectively with both technical and non-technical customers
Requirements:
- Python
- JavaScript
- ReactJS
Benefits:
- Private healthcare
- Parental leave
- Training budget
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