Account Service Expert

4 weeks ago


Budapest, Budapest, Hungary Cognizant Technology Solutions Hungary Kft. Full time
Account Service Expert

We are seeking a highly skilled Account Service Expert to join our team at Cognizant Technology Solutions Hungary Kft. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving complex account and subscription issues, and promoting our products and services to customers and prospective customers.

Key Responsibilities:
  • Support customers through various communication channels, including telephony, email, and chat services.
  • Escalate issues quickly when deep, specific skills or other capabilities are required.
  • Use knowledge of our Agreement Cloud to provide customer resolution and proactive customer recommendations.
  • Responsible for resolving customer issues, including complex account, subscription, and billing scenarios.
  • Meet and exceed customer support service level goals and KPIs.
  • Partner with internal teams to drive resolution on behalf of the customer.
  • Provide critical feedback related to improvements of our product and tools to impact customer experience.
  • Promote our products and services to customers and prospective customers via consultative discussion, product training, and evaluation of their service and support needs.
Requirements:
  • College degree or relevant work experience.
  • 1+ years of Subscription or Sales Support experience, including account maintenance, billing/contract, and admin tasks.
  • Professional level of German and English.
  • Effective communication skills, including written and verbal communication with audiences that include customers, peers, and occasional executive leadership.
  • Ability to review, understand, and resolve complex issues.
  • Ability to maintain composure in critical situations and communicate clearly with both internal and external customers.
  • Ability to collaborate with peers across the organization without friction.
  • Ability to communicate a complex or technical issue in a clear and concise manner.
  • High level of attention to detail and ability to pivot in uncertain situations.
  • Experience with or basic understanding of SaaS.
What We Offer:
  • Chance to be part of a rapidly expanding organization.
  • Training and continuous learning and certification opportunities.
  • Multilingual environment with native colleagues.
  • Pleasant and inspiring working atmosphere with a multicultural community and state-of-the-art technologies.
  • Flexible working hours with home office possibility.
  • Easy to access location and modern office building.
  • Competitive salary and cafeteria benefits.
  • Reimbursable language courses.
  • Team events and Company events.
  • High value awards and recognitions, annual bonus for top performers, and annual salary review.


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