Account Service Expert

4 weeks ago


Budapest, Budapest, Hungary Cognizant Technology Solutions Hungary Kft. Full time
Job Description

We are seeking a highly skilled Account Service Expert to join our team at Cognizant Technology Solutions Hungary Kft. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving complex account and subscription issues, and promoting our products and services.

Key Responsibilities
  • Customer Support: Provide timely and effective support to customers through various channels, including telephony, email, and chat services.
  • Issue Resolution: Resolve complex account, subscription, and billing scenarios, and escalate issues when necessary.
  • Service Level Goals: Meet and exceed customer support service level goals and key performance indicators (KPIs).
  • Collaboration: Partner with internal teams to drive resolution and provide critical feedback on product and tool improvements.
  • Product Promotion: Promote our products and services to customers and prospective customers through consultative discussions, product training, and evaluation of their service and support needs.
Requirements
  • Education: College degree or relevant work experience.
  • Experience: 1+ years of subscription or sales support experience, including account maintenance, billing/contract, and admin tasks.
  • Language Skills: Professional level of German and English.
  • Communication Skills: Effective communication skills, including written and verbal communication, with audiences including customers, peers, and executive leadership.
  • Problem-Solving Skills: Ability to review, understand, and resolve complex issues.
  • Collaboration Skills: Ability to collaborate with peers across the organization without friction.
  • Technical Skills: Experience with or basic understanding of SaaS.
What We Offer
  • Opportunities for Growth: Chance to be part of a rapidly expanding organization.
  • Training and Development: Training and continuous learning and certification opportunities.
  • Work-Life Balance: Flexible working hours with home office possibility.
  • Competitive Compensation: Competitive salary and cafeteria benefits.
  • Recognition and Rewards: High-value awards and recognitions, annual bonus for top performers, and annual salary review.


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