GBS Global Process Senior Analyst
1 week ago
Thermo Fisher Scientific Inc. is a world leader in serving science, with a mission to enable customers to make the world healthier, cleaner, and safer. As a GBS Global Process Senior Analyst - Customer Care, you will play a vital role in crafting and implementing world-class customer care processes that improve efficiency levels and streamline operations.
Key Responsibilities:- Develop and maintain the end-to-end process taxonomy for Customer Care, ensuring seamless integration with global business processes.
- Collaborate with workstream leaders to drive balanced end-to-end process improvements globally, aligning with business strategy and driving automation.
- Assess business requirements, analyze design options, and identify process simplification and standardization opportunities to drive automation.
- Participate in the Productivity Governance Program, including weekly workstream meetings with Shared Service Operations, PPI, Automation, and IT.
- Support global deployment and adoption of a standard end-to-end process within and across Shared Service Centers, minimizing customization requirements.
- Collaborate with Shared Services Operations teams to ensure resources receive accurate training on processes, policies, and systems.
- Develop metrics and service level agreements (SLAs) for the Customer Care department within the GBS Shared Services.
- Contribute to the CC enabling technology roadmap and solutions, ensuring efficient utilization of existing systems.
- Lead ongoing policy governance and compliance.
- 5+ years of work experience with 3+ years of manager level experience in a shared services environment or consulting capacity.
- Prior experience within the Customer Care area.
- Previous Process Governance and/or Process Excellence experience.
- Proven ability to interact with multiple levels of leadership, influence peers and senior management in a complex matrix organization.
- Self-directed, dynamic, and customer-centric change-agent who thrives in a challenging environment.
- Highly collaborative, aligning effectively with colleagues and business partners to deliver results.
- Skilled communicator and proven relationship builder, able to operate within formal and informal networks.
- Excellent attention to detail required.
- Discernment in building successful relationships with crucial partners.
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GBS Global Process Senior Analyst
1 week ago
Budapest, Budapest, Hungary Thermo Fisher Scientific Full timeJob DescriptionThermo Fisher Scientific Inc. is a world leader in serving science, with a mission to enable customers to make the world healthier, cleaner, and safer. As a GBS Global Process Senior Analyst - Customer Care, you will play a vital role in crafting and implementing world-class customer care processes that improve efficiency levels and streamline...
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Global Process Senior Analyst
6 days ago
Budapest, Budapest, Hungary Thermo Fisher Scientific Full timeJob Title: GBS Global Process Senior Analyst - Customer CareThermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer.Job Summary:We are seeking a highly skilled and experienced Global Process Senior Analyst -...
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Global Process Senior Analyst
1 day ago
Budapest, Budapest, Hungary Thermo Fisher Scientific Full timeJob Title: GBS Global Process Senior Analyst - Customer CareThermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer.Job Summary:We are seeking a highly skilled Global Process Senior Analyst - Customer Care to...
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Senior Process Analyst
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Budapest, Budapest, Hungary Thermo Fisher Scientific Full timeJob Title: Senior Process Analyst - Customer CareThermo Fisher Scientific is seeking a Senior Process Analyst - Customer Care to join our team in Hungary. As a key member of our Global Business Services (GBS) team, you will be responsible for crafting and implementing world-class customer care processes that improve our efficiency levels and streamline...
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