German Speaking Senior Customer Service Representative
1 week ago
About the Role
We are seeking a highly skilled and experienced Senior Customer Service Representative to join our team at Thermo Fisher Scientific. As a Senior Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving complex issues, and ensuring customer satisfaction.
Key Responsibilities
- Act as the primary point of contact for customers via email and phone, providing timely and effective solutions to their queries.
- Manage customer complaints and issues, escalating complex cases to senior management as needed.
- Collaborate with internal teams to resolve customer issues and improve overall customer experience.
- Develop and maintain strong relationships with customers, understanding their needs and preferences.
- Stay up-to-date with product knowledge and industry trends to provide expert advice to customers.
Requirements
- 1+ years of experience in customer service, preferably in a similar industry.
- Fluency in German and English languages, both written and verbal.
- Strong communication and problem-solving skills, with the ability to work in a fast-paced environment.
- Proficient in Microsoft Office and other relevant software.
What We Offer
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
- Recognition and rewards for outstanding performance.
How to Apply
If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information].
About Thermo Fisher Scientific
Thermo Fisher Scientific is a leading global provider of scientific instrumentation, software, and services. We are committed to enabling our customers to make the world healthier, cleaner, and safer.
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