French Technical Support Specialist

2 weeks ago


Debrecen, Hajdú-Bihar, Hungary JobScanner Full time

Job Summary

As a Technical Support Analyst, you will provide frontline support in French via phone, chat, and email. You will also need English knowledge. Your responsibilities will include assisting with product information, processing orders, resolving complaints, retaining customers, and troubleshooting issues. You will be a flexible problem-solver, confidently handle technical queries, and investigate solutions when needed. Patience, empathy, communication, and focus in a fast-paced environment are key qualities for this role.

Key Responsibilities

  • Taking ownership and customer issues, seeing them through to resolution
  • Providing solutions for hardware/software problems
  • Troubleshoot and diagnose technical issues (e.g., WLAN, Bluetooth)
  • Escalate unresolved issues to internal teams as needed
  • Communicate effectively with customers and adjust to their technical level
  • Ensure timely and quality resolution of customer interactions
  • Maintain compliance with data privacy and security policies
  • Collaborate positively with team members and other departments

Requirements

  • C1 level or fluent French and at least B2 level English knowledge
  • High school diploma (College preferred)
  • Experience in BPO, customer service, or technical support
  • Proficiency in Microsoft Office
  • Knowledge of WLAN, Bluetooth, and hardware/software troubleshooting
  • Affinity for electronics and technology
  • Customer-focused with excellent problem-solving skills
  • Organized, detail-oriented, and collaborative

What We Offer

  • Competitive salary
  • Cafeteria
  • Team activities
  • Paid training
  • Modern office environment


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