French Technical Support Specialist
4 weeks ago
We are seeking a highly skilled French Technical Support Analyst to join our team at JobScanner. As a Technical Support Analyst, you will provide frontline support in FRENCH via phone, chat, and email, while also requiring ENGLISH knowledge. Your responsibilities will include assisting with product information, processing orders, resolving complaints, retaining customers, and troubleshooting issues.
You will be a flexible problem-solver, confidently handling technical queries, and investigating solutions when needed. Patience, empathy, communication, and focus in a fast-paced environment are key qualities for this role.
Key Responsibilities- Take ownership of customer issues, seeing them through to resolution
- Provide solutions for hardware/software problems
- Troubleshoot and diagnose technical issues (e.g., WLAN, Bluetooth)
- Escalate unresolved issues to internal teams as needed
- Communicate effectively with customers and adjust to their technical level
- Ensure timely and quality resolution of customer interactions
- Maintain compliance with data privacy and security policies
- Collaborate positively with team members and other departments
- C1 level or fluent French and at least B2 level English knowledge
- High school diploma (College preferred)
- Experience in BPO, customer service, or technical support
- Proficiency in Microsoft Office
- Knowledge of WLAN, Bluetooth, and hardware/software troubleshooting
- Affinity for electronics and technology
- Customer-focused with excellent problem-solving skills
- Organized, detail-oriented, and collaborative
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French Technical Support Specialist
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