Specialist, CX Ops Reporting

Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are…

When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the
storytellers
bringing our characters to life, the
creators
bringing them to your living rooms and the
dreamers
creating what's next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

At HBO Max, storytelling takes center stage. We're one of the world's most iconic entertainment brands — home to bold originals and unforgettable characters. While audiences binge award-winning content, breaking news, and sports around the clock, our teams stay busy at work creating what's next in streaming. From Succession, Euphoria, and The Sopranos to global franchises like Game of Thrones and Harry Potter, our content sparks conversation and shapes culture.

HBO Max delivers boundary-pushing stories across genres and platforms, connecting millions of viewers across 90 countries globally— and we're just getting started. We're home to the most talked about shows and movies, granting audiences access to the worlds of HBO, Harry Potter, DC, Warner Bros., ID, Adult Swim, A24, and more. Turn your streaming obsession into a career— we're hiring

Your New Role…

As a

n

A

ssociate Analyst

for CX Data & Insights, you will play a pivotal role in telling our

customer's

stories and ensuring their voices are heard across CX, Tech, and Product touchpoints. This role is focused on

supporting stakeholders across EMEA (Europe, Middle East, and Africa)

including ongoing reporting to partner teams, launch/event reporting, and ad-hoc requests from stakeholders. The ideal candidate will consistently display a

customer

first mindset and

demonstrate

an ability to

leverage

writing, data, design, and technology skills to

clearly and efficiently communicate actionable insights

to stakeholders. 

Your Role Accountabilities…

• Following major events/launches, use CX data to draft comprehensive readouts that effectively highlight our

customers

pain points, top opportunities, and what went well.

• Support

EMEA

leadership reporting on the top things to know within the CX space.

• Deliver high-quality,

timely

data analysis in response to ad-hoc insight requests.

• Support pre-launch activities, including dashboard creation and requirements gathering.

• Build and

maintain

strong relationships with cross-functional teams, helping to support business decisions as needed.

• Strive for more scalable and actionable insights through the use of technology; a mindset of continuous improvement is essential to success in this role.

Qualifications & Experience…

• 2+

years relevant work experience

• Fluency in English, both written and spoken

• Analytically driven, with strong writing and communication skills, including being able to provide actionable insights to both technical and non-technical stakeholders

as well as senior leadership.

• Thrive in a dynamic global environment, collaborating across time zones while

demonstrating

self-motivation and independent problem-solving skills

• Proficient at creating stories by

leveraging

both qualitative and quantitative data

.

• Expertise

in Microsoft

Excel and

Powerpoint

; experience with Salesforce and Looker is a plus.

• The ability to work quickly without compromising the quality or fidelity of insights.

• Passionate about building and cultivating a best-in-class customer experienc

e.

• Strong interpersonal skills and ability to prioritize requests effectively, balancing the needs of WBD and our customers.

How We Get Things Done…

This last bit is probably the most important Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at

along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.

If you're a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our
accessibility page
for instructions to submit your request.