Technical Manager

2 days ago

Budapest, Budapest, Hungary Zeekr International Full time

Position Summary

Responsible for overseeing the technical support function to ensure the achievement of after-sales department. This role plays a critical part in implementing Geely's quality and warranty policies, ensuring compliance and operational efficiency across service networks.

Key Responsibilities

  1. Technical Management

 Responsible for achieving the KPI targets of the technical module for the subsidiary.

 Responsible for mobilizing backend resources to ensure the resolution of vehicle issues within the region.

 Responsible for building the regional expert team, organizing technical discussions, and establishing and managing the regional knowledge base of case studies and experiences.

 Responsible for managing dealers' and service outlets' understanding and implementation of the headquarters' maintenance guidelines and management requirements (including localization).

  1. New Product Management

 Responsible for ensuring the successful launch of new vehicles, including organizing and implementing technical training, and achieving targets for the timeliness and adequacy of special tool orders and allocations.

  1. Training

 Responsible for building, implementing, and managing a certification system for repair capabilities at regional dealers.

 Responsible for evaluating and improving the repair capabilities of dealers in the region.

  1. Warranty Management

 Responsible for formulating warranty policies for the subsidiary, and calculating warranty and extended warranty costs.

  1. Claim Support

 Responsible for guiding and training Hungarian dealers and the distributor of Czech Republic and Slovakia claim specialists to ensure they can independently carry out claims work.

 Responsible for the formulation and implementation of warranty policies for Hungarian dealers and the distributor of Czech Republic and Slovakia.

 Responsible for communicating warranty policies and relevant management documents from headquarters to Hungarian dealers and the distributor of Czech Republic and Slovakia, and resolving issues raised by dealers in a timely manner.

  1. Claim Auditing

 Responsible for organizing and planning dealer warranty audits in accordance with audit policy requirements, and promoting the implementation of audits and the improvement of issues identified.

  1. Team Building

 Responsible for the optimal allocation of personnel, building a comprehensive talent pipeline, developing a high-performing team, improving efficiency, and managing talent selection, development, retention, and deployment effectively.

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