Technical Account Manager
5 days ago
Company Description
Cloudaware is a US-based SaaS company that develops a platform for in-depth, user-friendly analytics of cloud infrastructure.
We aggregate data from all major cloud providers - Amazon Web Services, Google Cloud Platform, Microsoft Azure - and dozens of supporting services like New Relic, Zabbix, WhiteHat to give clients a full picture of their cloud environments.
Our customers include Fortune 500 companies in the United States.
As our business grows, we're looking for a technically savvy, client-oriented Technical Account Manager to join our team in Budapest.
What you will do:
This is a full-time, on-site role in Budapest. As a Technical Account Manager, you'll work directly with our enterprise clients to ensure successful implementation and ongoing value of Cloudaware solutions.
- Build and maintain strong, long-term relationships with our enterprise clients
- Provide technical support and act as a trusted advisor
- Conduct product demos and client onboarding sessions
- Identify client needs and help solve technical issues
- Collaborate closely with our engineering and product teams
- Participate in client meetings and communicate insights internally
What we expect:
- Experience in Account Management
- Technical Support and Troubleshooting skills
- Fluent English (spoken and written)
- Good command of Russian (spoken and written) - required for internal team communication
- Strong analytical and communication skills
- Ability to learn quickly and work independently
- Proactive, responsible, and self-motivated approach
- Background in IT or technical projects is a strong advantage
- Ability to work on-site in Budapest or open to relocation (we provide full support)
What we offer:
- Office in the center of Budapest (on-site role)
- Full coverage for sick leave and vacation
- Company-sponsored professional development (courses, conferences)
- Individual English lessons and group Hungarian classes
- Daily office catering
- Free parking near the office
- Monthly mental health support compensation
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