Senior Technical Support Engineer

4 days ago

Budapest, Budapest, Hungary PERSONAR Full time 6,000,000 - 8,000,000 per year

About the job

Job Title:
Senior Technical Support Engineer  - Sports Customers

Location:
Budapest, Hungary, Onsite

Company Overview

Personar is at the forefront of leveraging AI and machine learning technologies to revolutionize sports decision making using with our award-winning technology TrackSwift.

We partner with elite sports teams around the world from Motor sports to Football organizations, providing cutting-edge solutions to enhance team performance, strategic decision-making, and fan engagement.

As a Senior Engineer, you will:


• Act as a key escalation point for complex client issues


• Collaborate with development teams to diagnose, reproduce, and resolve critical bugs


• Design and implement internal tools and scripts to streamline support processes


• Mentor junior engineers and drive continuous improvement in support operations

Key Responsibilities


• Lead and manage support escalations, ensuring timely and effective resolution


• Perform root cause analysis and contribute to long-term solutions through code fixes or infrastructure improvements


• Collaborate with software engineers to design, test, and deploy minor product enhancements or patches


• Monitor and maintain production systems running in Azure Cloud and Kubernetes environments


• Develop scripts and utilities in Python, Bash, or PowerShell to automate diagnostics and routine support workflows


• Troubleshoot application, network, and infrastructure issues using tools such as Postman, Grafana, OpenAPI (Swagger), and system logs


• Maintain comprehensive documentation of incidents, resolutions, and knowledge base articles


• Support weekend or non-standard hours as part of a global customer coverage schedule


• Partner with internal stakeholders to improve support readiness, product stability, and customer experience

Required Qualifications


• 5+ years of experience in technical support, DevOps, or software engineering roles


• Solid background in software engineering with the ability to read and modify production code


• Strong understanding of Azure, Kubernetes, Docker, and Linux systems


• Proficiency in JSON, HTTP requests, and RESTful API interaction


• Familiarity with system monitoring, logging, and incident response best practices


• Experience handling critical incident escalation and managing cross-functional collaboration


• Ability to work during weekends and nights (Thurs-Mon work schedule)

Preferred Qualifications


• Bachelor's degree in Computer Science, Engineering, or a related field


• Experience developing or supporting real-time audio/video systems


• Background in the sports tech industry or supporting enterprise-level clients


• Experience working with Enterprise companies, sports teams or in the sports industry

Benefits


• Competitive salary and performance-based bonuses


• Opportunities for professional development and career advancement


• Exclusive behind-the-scenes access to professional sports communications

If you are passionate about AI, machine learning, and sports, and thrive in a fast-paced, client-focused environment, we would love to hear from you. Apply now to join the Personar team and help us shape the future of sports through technology.

Please submit your CV, or you can also contact us

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