Need Service Desk Analyst

1 week ago

Budapest Hungária út Hungary Work2gether Full time 30,000 - 60,000 per year
Company Description

About us

Work2gether is Founded in 2014, Work2gether Ltd. is a London-based company that is growing at a high-paced rate as a full-service recruiting firm and specializes in placement for industries such as Technology (IT), Engineering, Automotive, Banking & Financial, Telecom, and Healthcare for professionals

Job Description

Title : Entry to Mid level Service Desk Analyst

Location : Budapest,HU

Job Type : Permanent with Client

Required Language : German (Independent Users)

  • Act as a single point of contact for phone calls, chats and emails from users regarding IT issues and queries
  • Record incident resolutions in the Help Desk tool based on user communication via phone, email, chat etc.
  • Ensure that issues are resolved within ticket life cycle
  • Co-ordination between users and resolver groups (if necessary)
  • Incident handling and escalation management
  • Manage multiple assignments simultaneously without any / minimal guidance or help from seniors or peers team members
  • Strong problem resolution skills. Escalate unresolved calls to the resolution support team
  • Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner
  • To maintain a high degree of customer service for all support queries and adhere to all service management principles
  • Any additional ad hoc tasks that may contribute to a better service to the client or improvement to the KPI

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