IT Provider Manager

Rheinmetall 4iG Digital Services (R4) is a joint venture between Rheinmetall, a globally leading supplier of defense and automotive products, and 4iG, Hungary's leading IT systems integrator. R4 has been founded end of 2022 with its headquarters in Budapest and the initial mission to provide project- and operations-related IT services to Rheinmetall's local subsidiaries in Hungary and worldwide. Based on business requirements and opportunities, R4 plans to progressively expand the scope of its services for internal and external customers alike. In a nutshell, R4 is like a start-up with guaranteed success. Equipped with a hands-on mentality, it significantly benefits from the support and tremendous growth of both Rheinmetall and 4iG. The designated business and solid setup offer outstanding development potentials for R4 itself but consequently also for all employees, because there will be lots of interesting jobs in an international and dynamic work environment.

In order to achieve our common goals, we count on you

• In this strategic role you'll be the primary liaison between Rheinmetall's key IT service providers, ensuring effective collaboration, contract compliance, and continuous service improvement in alignment with business needs. In this role you'll be working directly with the Senior Vice President of Strategy & Governance
• Take ownership of tracking and analyzing provider performance to guarantee alignment with agreed SLAs and KPIs, driving accountability and ensuring all contractual commitments are delivered to standard (or above)
• Facilitate structured performance review sessions with providers to ensure their service remain aligned with evolving business needs and predefined service expectations
• Work closely with Rheinmetall's providers to resolve issues efficiently and manage escalations effectively and strengthening long -term partnerships
• Identify opportunities for service enhancement, propose actionable improvements, and collaborate with providers to implement effective, ongoing service optimization initiatives
• Ensure that external service providers are integrated into internal IT operations and service delivery workflows, enabling consistent and uninterrupted performance
• Collaborate closely with service owners and the Service Excellence Manager to proactively address provider-related issues and identify improvement opportunities
• Participate in IT risk assessments with the service providers
• Collaborate in sourcing and support IT Procurement Manager in contract renewals, (re)negotiations, and terminations)
• Participate and drive the further development and implementation of a Provider Management Framework

What you will need for successful work

• Bachelor's degree in Information Technology, Computer Science, Business Administration, Law or a related field
• Experience in steering of external providers at a multinational company in the field of IT
• Strong understanding of IT outsourcing and multi-provider environments
• Deep understanding and proven knowledge in IT contract management
• Experience with SLA definition, monitoring, and reporting
• Knowledge of IT service delivery and governance
• Familiarity with compliance and risk aspects in provider management
• Ability to drive accountability and performance in external relationship
• Strong communication, presentation, and interpersonal skills, with the ability to influence and negotiate effectively at all levels
• Good proficiency in English and in German

What we are happy about

• Experience in defense / manufacturing company

What we offer

• Take over an important and challenging role with high visibility
• Become part of the unique growth stories of Rheinmetall and 4iG, which offer outstanding development and career opportunities
• Gain insight into the defense and automotive industry
• Make use of the broad network with over great colleagues at Rheinmetall and 4iG worldwide
• Benefit from various professional trainings and events
• Enjoy our international and flexible work environment with an official office in Budapest but up to 90% mobile work