Customer Service Agent
2 days ago
Our team does everything to make the coexistence of humans and animals easier, better and happier: Happier Pets, Happier People This drive has made us Europe's number 1 in the pet supplies business. But we're still bubbling over with ideas and are currently creating a unique pet-related ecosystem that we're using to herald tomorrow's trade. We need you for this: ambitious doers who like to take responsibility - and are keen to create inspiring products and shopping experiences. Ready for first-class prospects with an owner-managed top dog? Welcome to Fressnapf
What you will do with us
• Talk to our customers on the phone, email, and chat – like a friendly wagging tail
• Provide exceptional service by listening, empathizing, and solving issues. We're all about happiness
• Keep records of customer chats – it's like taking notes on your pet's favorite playtime
• Team up with others to ensure the best customer experience
• Find ways to make our customers even happier and share your ideas. We're always up for a fun game of fetch
• Open to work in shifts, rotating 8:00 - 20:00, Monday to Saturday (5 days per week; 8 hours/per a day)
• Strong, fluent German AND English knowledge (written and spoken)
• Basic level English knowledge
• At least 6 months experience in a customer service role
• Good communication skills and being comfortable with handling phone calls in a positive and professional manner
• Has a solution-oriented mindset and a heart for customers
• Is willing to learn new tricks and pays close attention to detail
• Loves animals and ideally has sales skills
• Familiarity with MS Office and SAP is a plus
• The love of animals is our Fressnapf DNA – if you have a dog, you can bring him/her to work with you
• Unique corporate culture – with us you will experience openness, transparency and appreciation in an innovative, dynamic environment – because we love what we do
• Here you can be YOU, the "you" culture will be used across entire company and across all hierarchical levels
• An extremely successful business model in combination with permanent expansion and high growth, even in uncertain times
• Work-life balance and flexible working hours – with us you have the opportunity use the advantages of mobile working (2-3 days/week in the office)
• Because you deserve it – Attractive remuneration as well as various additional services and benefits, e.g. employee discounts or cafeteria scheme, are a matter of course for us
• Stay connected – Cohesion is very important to us: with the employee app or digital
• We Care – The well-being of our employees is important to us
• Your development is important to us – we support you with a wide range of learning opportunities
We look forward to receiving your application
Please only send us your documents online via our applicant portal. As we want to speed up our processes and save CO2 and paper, applications sent by other means, e.g. email or post, can unfortunately no longer be considered. Postal applications will not be returned, but will be destroyed directly in accordance with data protection regulations.
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