IT User Technical Support

7 days ago

Budapest, Budapest, Hungary PSI WEB TECH Limited Full time 2,500,000 - 5,000,000 per year

Description

  • Provide 2nd level technical desktop support for both corporate users and traders.
  • Must efficiently monitor ticket tool queue for requests, and action/resolve in a timely manner withinSLAguidelines.
  • Appropriately escalate problems or issues when required.
  • Effectively work with other support groups to achieve final resolution.
  • Provide support for projects when required within function.
  • Be able to multi-task in a fast paced financial services environment.

Basic Qualifications

Education / Experience

  • Experience in supporting Windows environment desktops and laptops
  • College Degree or international Equivalent (Preferably computer science related degree)

Personal Skills

  • Excellent interpersonal/ communication/ written (documentation) skills, and able to communicate technical information to non-technical users
  • Must possess excellent customer services skills. Be able to communicate effectively with customers, management, and other support teams, both verbally and written.
  • Energetic, highly motivated, and flexible with working hours/shifts.
  • Must be flexible to cover overlaps on shifts when necessary and also on call coverage during late weeknights and on weekends.
  • Be a quick learner with good problem solving skills.
  • The ability to work in a high pressure; fast paced environment

Technical

  • Applicants must have broad knowledge of Windows Operating Systems (preferably XP), Microsoft Office applications, Outlook, Internet Explorer,
  • Experience installing/configuring PC applications, troubleshooting connectivity issues, and conducting/troubleshooting system diagnostics
  • Experience with installing, configuring, and troubleshooting PC/Laptops, Blackberry, PDA's, PC Hardware and peripheral to include printers in Windows environment.

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