Level 2 Customer Service Advocate

5 days ago

Budapest, Budapest, Hungary Support Services Group- Hungary Full time 280,000 - 420,000 per year

Join Support Services Group (SSG) Be Part of the Team Powering a Global Streaming Platform

Support Services Group (SSG) is one of the
world's leading customer experience providers
, with over
20 years of industry expertise
and more than
25 contact centers worldwide
including three in Hungary (Budapest, Szekszárd, and Balatonboglár).

We partner with some of the
biggest global brands
across industries such as
entertainment, retail, automotive, insurance, and energy
and now, we're expanding our team supporting a
major international streaming platform
loved by millions around the world.

Your Role: Level 2 Customer Service Advocate (English)

As part of our
Level 2 team
, you'll handle more complex customer issues and provide high-quality assistance to ensure subscribers enjoy a flawless streaming experience.

You'll also act as a point of support for other agents, helping resolve escalations efficiently and with care.

What You'll Do

·      Manage customer inquiries in
English
via phone, email, and chat.

·      Provide
accurate, friendly, and solution-focused
support for the streaming platform.

·      Troubleshoot issues, handle escalations, and ensure smooth resolutions.

·      Support other agents by sharing knowledge and ensuring consistent service quality.

Shift Requirements - Flexibility Is Essential

Our business operates every day from
6:00 to 22:00
, including
weekends and public holidays
. This role follows a
rotating shift schedule
, so your working hours will vary and being flexible is essential.

What You Bring

·      
C1 level English
(spoken and written).

·      A
clear, kind, and solution-oriented
communication style.

·      Strong
problem-solving skills
and the ability to adapt quickly to customer needs.

·      High attention to detail and multitasking ability.

·      Eligibility to work in Hungary (EU citizenship or valid work permit).

·      Previous customer service or CRM experience is a plus, but motivated newcomers are welcome too

What We Offer

·      Competitive salary package with project bonuses, shift allowance, and cafeteria benefits.

·      The choice to work fully remote or from our modern Budapest office (13th district).

·      A comprehensive onboarding and training program, no prior streaming platform experience needed.

·      A supportive, multicultural team where collaboration and positivity thrive.

·      Fun company culture, events, and team-building activities that make you feel part of something bigger.

Ready to Join the Stream Team?

If you're passionate about
helping people, solving problems, and working in a dynamic global environment
, we'd love to meet you.

Join us at
Support Services Group
and help make the streaming experience smoother one customer at a time.

  • Service Level Manager

    5 days ago

    Budapest, Budapest, Hungary Aeven Full time 4,500,000 - 7,500,000 per year

    The Service Level Manager is responsible for ensuring that IT services are delivered in line with agreed service levels and business needs. The role focuses on building, maintaining, and improving service level agreements (SLAs), monitoring performance, and driving continuous improvement across IT services.In addition to core responsibilities, this role...

  • Copy #2 of 【HU】Customer Service Agent-Polish

    5 days ago

    Budapest, Budapest, Hungary BYD Europe Full time €15,000 - €25,000 per year

    Customer Service AgentBYD Call center is a group of people handling the requests from the end customer from the channel included but not limited to calls, emails, texts, dealers, social media, live-chat. According to the business process of efficient, high-quality acceptance of customer feedback through voice and online channels, and maintain positive...

  • Copy #2 of 【HU】Customer Service Agent-Polish

    5 days ago

    Budapest, Budapest, Hungary BYD EUROPE Full time 2,400,000 - 3,000,000 per year

    Customer Service AgentBYD Call center is a group of people handling the requests from the end customer from the channel included but not limited to calls, emails, texts, dealers, social media, live-chat. According to the business process of efficient, high-quality acceptance of customer feedback through voice and online channels, and maintain positive...

  • Customer Service Agent-English

    5 days ago

    Budapest, Budapest, Hungary BYD Europe Full time 250,000 - 500,000 per year

    Customer Service AgentBYD Call center is a group of people handling the requests from the end customer from the channel included but not limited to calls, emails, texts, dealers, social media, live-chat. According to the business process of efficient, high-quality acceptance of customer feedback through voice and online channels, and maintain positive...

  • Customer Service Staff

    4 days ago

    Budapest, Budapest, Hungary MelonApp toborzás Full time

    A dynamically growing startup company, PlaccOn restaurant software is looking for a new colleague for the Customer Service staff position If you are open to information technology, you won't be confused even by a question like how to install a printer, you have good problem-solving skills and excellent communication skills, then we are looking for you You...

  • Customer Service Agent

    1 day ago

    Budapest, Budapest, Hungary Fressnapf I Maxi Zoo Full time €32,000 - €48,000 per year

    Our team does everything to make the coexistence of humans and animals easier, better and happier: Happier Pets, Happier People This drive has made us Europe's number 1 in the pet supplies business. But we're still bubbling over with ideas and are currently creating a unique pet-related ecosystem that we're using to herald tomorrow's trade. We need you...

  • Customer Service Team Lead

    5 days ago

    Budapest, Budapest, Hungary Richter Gedeon Nyrt. Full time 50,000 - 150,000 per year

    Join the professional team of the 120-year-old Gedeon Richter Plc., a leading pharmaceutical company in Hungary and the regionAs a supportive company,  we offer to our colleagues a broad spectrum of health and well-being services as well as proprietary facilities for leisure time and recreation. Richter employees and their families may enjoy our holiday...

  • HU】Customer Service Agent-Hungarian

    5 days ago

    Budapest, Budapest, Hungary BYD Europe Full time $60,000 - $80,000 per year

    Customer Service AgentBYD Call center is a group of people handling the requests from the end customer from the channel included but not limited to calls, emails, texts, dealers, social media, live-chat. According to the business process of efficient, high-quality acceptance of customer feedback through voice and online channels, and maintain positive...

  • HU】Customer Service Agent-Bulgarian

    5 days ago

    Budapest, Budapest, Hungary BYD Europe Full time €1,500 - €3,000 per year

    Customer Service AgentBYD Call center is a group of people handling the requests from the end customer from the channel included but not limited to calls, emails, texts, dealers, social media, live-chat. According to the business process of efficient, high-quality acceptance of customer feedback through voice and online channels, and maintain positive...

  • HU】Customer Service Agent-Chinese

    5 days ago

    Budapest, Budapest, Hungary BYD Europe Full time 1,500,000 - 2,500,000 per year

    Customer Service AgentBYD Call center is a group of people handling the requests from the end customer from the channel included but not limited to calls, emails, texts, dealers, social media, live-chat. According to the business process of efficient, high-quality acceptance of customer feedback through voice and online channels, and maintain positive...