IT Project Manager

4 days ago

Budapest, Budapest, Hungary Manpower Hungary Full time 900,000 - 1,200,000 per year

Our partner company is a leading provider of Cloud Contact Center as a Service (CCaaS) solutions, empowering businesses with cutting-edge customer engagement tools. They are pioneering the integration of advanced AI features to enhance real-time communication capabilities.

To support their continued growth, we are looking for an experienced and motivated
IT Project Manager
to join their Delivery / Customer Success team, leading successful project delivery in a fast-paced, evolving environment.

In this role, you'll collaborate closely with internal teams and external stakeholders, aligning business needs with technical execution to deliver impactful, customer-focused solutions.

Key Responsibilities

  • Define project scope, timelines, and goals, and ensure alignment with external and internal stakeholders
  • Manage project delivery from planning to execution, tracking budgets and resource needs
  • Coordinate cross-functional team activities, aligning efforts across development, data science, and customer experience teams
  • Optimize resource allocation and resolve bottlenecks to keep projects on track
  • Track project progress, manage dependencies, and ensure timely delivery of key milestones
  • Identify risks and implement mitigation strategies to maintain project stability
  • Ensure clear communication of project status, timelines, and expectations to all stakeholders
  • Oversee handover of projects for long-term support

Qualifications & Skills:

  • Proven experience in project management, preferably in AI, technology, or customer experience domains
  • Exceptional verbal and written English skills
  • Strong knowledge of project management methodologies
  • Ability to manage multiple projects and adapt to shifting priorities
  • Excellent problem-solving, communication, and stakeholder management skills
  • Familiarity with AI technologies and customer experience solutions is a plus

Who You Are:

  • You're organized, technically fluent, and not afraid to dive into the details
  • You're comfortable in front of clients and love solving real-world challenges
  • You have a natural curiosity and enjoy learning about emerging technologies
  • You are a team player who collaborates well and keeps communication transparent and solution-focused

What We Offer:

  • Competitive salary
  • Work-life balance and flexible working hours
  • Hybrid working model
  • Travel and meal allowance

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