Italian - English Speaking IT Helpdesk Agent

6 days ago

Budapest Budafoki út Hungary Transcom Hungary Full time 250,000 - 500,000 per year
Company Description

"The best thing about Transcom is the career and development opportunities the company offers. The variety of tasks together with the good team spirit makes Transcom an enjoyable workplace."Grow with us Start your professional career with Transcom today and learn more about how to create the most outstanding customer service ever

Why this role matters

Transcom is a global customer experience specialist, providing customer care, sales, technical support and collections services through our extensive network of contact centers and work-at-home agents.

As a team, we have high ambitions – going for leadership in customer experience, we focus on quality in everything we do.

We are now looking for ambitious and career motivated individuals to work with us and create Outstanding Customer Experience.

Job Description

What You'll Be Doing

  • Become an expert and provide an outstanding experience to our customers
  • Assess nature of product or service issues and resolve basic to complex support problems for customer inquiries received via email and phone (and occasionally live chat).  
  • Use a variety of modern communication channels to offer the best possible service
  • Administratively process the customer experience cases via different computer applications
Qualifications

What we would like to see on your CV

  • Fluent language skills in English and Italian
  • Exceptional writing and speaking abilities to provide clear and empathetic customer support through email and live chat.
  • Must demonstrate strong communication and interpersonal skills.
  • Requires basic software knowledge
  • Must be able to efficiently manage multiple projects and tasks at the same time.
  • Secondary school is requires

Competencies Valued

  • Displays passion for and responsibility to the customer.
  • Displays innovation in everything you do.
  • A strong drive to complete tasks.
  • Displays personal and corporate integrity.
Additional Information
  • Nemzetközi és multinacionális környezet
  • Professzionális tréningek és továbbképzések
  • Barátságos csapat és támogató légkör
  • Rugalmas beosztások
  • Folyamatos fejlődési lehetőség
  • Hiszünk abban, hogy fontos az egészség, ezért minden munkavállalónkat gyümölcsnapokkal és irodai masszázzsal támogatunk.

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