Staff Program Manager

Business Area:

Seniority Level:

Job Description: 

At Cloudera, we empower people to transform complex data into clear and actionable insights. With as much data under management as the hyperscalers, we're the preferred data partner for the top companies in almost every industry.  Powered by the relentless innovation of the open source community, Cloudera advances digital transformation for the world's largest enterprises.

The Program Management Office (PMO) at Cloudera  is responsible for establishing tight interlocks between Product Management, Engineering, Quality, UX/Docs, Enterprise Strategy,  Support and other relevant counterparts, in order to deliver high-quality products to our customers. The PMO designs and drives the adoption of product development best practices and also places emphasis on reducing nagging pain points and friction between teams. Product feature intake requests are consolidated and the PMO acts as a forcing function to standardize business cases and govern financial opportunity modeling. The success of the PMO depends on the ability to manage new feature requests through the Qualified Inputs process and Engineering product releases, across multiple product pillars.

This position requires both a technical and program management background with direct experience developing and deploying software or cloud-based services to customers. The Staff Program Manager on this team will have a firm understanding of product development best practices, the SDLC, and engineering execution frameworks. Additionally, this position requires the ability to go wide across several projects in parallel, and also know when and how to go deep on technical requirements when needed, in order to anticipate bottlenecks, facilitate trade-offs, and balance business needs with technical constraints. The ability to understand the big picture of the project design, customer landscape, and anticipate and account for dependencies is crucial. The Staff Program Manager must also be able to take large, complex programs, break them into manageable pieces, and hold teams and task owners accountable while fostering a collaborative environment to deliver results for our customers. 

As a Staff Program Manager you will:

• Work with leaders from across multiple cross-functional teams e.g. Product Management, Engineering, Quality, UX/Docs, Support, Solutions Engineering/Sales, Marketing, Enterprise Strategy etc, to successfully accomplish the following:

• Coordinate and drive triage activities for product pillar initiatives, with the relevant product cross-functional teams. Work alongside Product Managers to enforce business case data is being completed by appropriate stakeholders and the requesting party.

• Drive end-2-end delivery and execution for each accepted pillar initiative (a.k.a. Qualified Input) by managing timeline, dependencies, risks, and deliverables across multiple Engineering, Quality, UX, and Product Management teams. Regularly assess the critical path by reviewing and understanding product requirements, and subsequent engineering deliverables/activities, and remove unnecessary work.

• Regularly communicate the status of each pillar initiative to relevant stakeholders and internal teams to prevent communication silos. Immediately escalate to stakeholders and leadership when inputs are at risk of meeting committed deadlines, and work with the execution team to propose mitigation options.

• Drive end-to-end Engineering product releases through full-cycle program management, ensuring: Release timelines and milestones are aligned with the global release calendar (avoiding overlaps). Comprehensive release dashboards are maintained to capture the full backlog and accurately reflect development and quality status. All cross-functional teams follow established JIRA guidelines and maintain proper JIRA hygiene, ensuring accurate metadata for effective weekly reporting. Risks and cross-dependencies are proactively identified and managed. All security, legal, and compliance requirements related to each release are met and tracked through closure.

We're excited about you if you have: 

• Bachelor's degree in computer science, computer engineering, or related field, or equivalent experience.

• 5+ years of experience in a technical lead, systems engineer, or technical program management role with experience architecting and integrating software into complex systems and deploying solutions to the field.

• 3+ years of experience leading cross-functional teams delivering products on schedule.

• Strong communication skills with the ability to disseminate (verbally and in writing) clear updates to different audiences, both technical and non-technical.

• Demonstrated ability to lead interdisciplinary discussions between product and R&D teams to define and drive scope and clarity of work, and reach optimum system level trades.

• Proficiency with at least one schedule tracking tool such as Asana, Excel, or JIRA/Confluence etc.

Preferred Qualifications

• Master's degree in computer science, computer engineering, or related field, or equivalent experience.

• Experience working with Marketing and Finance to assist product launch operations, as needed (or have hands on knowledge of the NPI process)

• Ability to regularly engage with senior management and stakeholders and influence across the organization.

• Excellent analytical and interpersonal skills, with ability to work successfully across all product development disciplines.

• High sense of ownership, proactiveness, urgency, and drive.

• This role is not eligible for immigration sponsorship

What you can expect from us:

• Generous PTO Policy 

• Support work life balance with Unplugged Days

• Flexible WFH Policy 

• Mental & Physical Wellness programs 

• Phone and Internet Reimbursement program 

• Access to Continued Career Development 

• Comprehensive Benefits and Competitive Packages 

• Paid Volunteer Time

• Employee Resource Groups

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