Budapest Lead Food Tour Guide and Operations Manager

Who we are

Eating Europe has been a leading culinary tour operator in Europe since 2011, creating unique, immersive culinary experiences in 20 of the most sought-after European destinations. Their offerings include small group food tours, cooking classes, wine tastings, truffle hunts, craft beer tours, and more. They also design bespoke culinary experiences for top travel brands like Seabourn, Disney, and Uniworld, as well as corporate events for companies such as Google and Microsoft. With over 300,000 guests and 20,000+ positive reviews on Tripadvisor, Eating Europe tours have been featured in renowned publications like the NY Times and BBC.

Job Summary

This is a part-time, on-site role for a Budapest Lead Food Tour Guide located in the Budapest Metropolitan Area. The Lead Food Tour Guide will be responsible for leading guided culinary tours, offering engaging and informative experiences for guests. Daily tasks include conducting tours, sharing historical and cultural insights, ensuring customer satisfaction, and managing sales of tour-related items. The guide will provide excellent customer service and ensure all tours run smoothly and effectively.

The OM is responsible for all aspects of operations in the city. This includes, but is not limited to day-to-day management of guides, guest satisfaction, tour development, performance and availability of products offered and overall growth strategy of the city.

The OM is in charge not only of keeping operations running and achieving the highest level of guest satisfaction, but also for the overall growth and profitability of the city. This also means building and maintaining strong relationships with internal and external stakeholders including identifying and partnering with local stakeholders and third parties which may help us increase sales and strengthen the Eating Europe brand locally.

The OM is the local ambassador for the Eating Europe brand.

Qualifications

• Experience in Guided Tours and a strong interest in history
• Excellent Communication and Customer Service skills
• Sales skills and ability to enhance guest experiences through upselling tour-related items
• Passion for food culture and culinary experiences
• Fluency in English; knowledge of multiple languages is a plus
• Local knowledge of Budapest and its culinary scene
• Ability to engage and entertain diverse groups of people
• Essential Duties and Responsibilities
• Oversee operations of the city
• Once the city is up and running, guide the majority of the tours.
• Guide management (hiring, training, scheduling, and general management of guides)
• Vendor management - establish strong and good working relationships with all local vendors
• Product development - identify new product opportunities, identifying their potential and developing these in collaboration with Product Innovation
• Ensure full compliance with Eating Europe operating procedures, policies, service standards and values at all times
• Handling complaints and oversee service recovery procedures
• Manage the on-going profitability of the city, ensuring that revenue and guest satisfaction targets are met
• Prepare and deliver appropriate presentations on products and services
• Handle complaints or objections

Profile

• Demonstrates genuine passion for our company, our tours, and the food and beverage industry.
• Takes great pride in their work and accomplishments, striving for excellence in every task and contributing to the overall success of the team and organization.
• Multi tasker
• Flexible
• Works well under pressure
• Creative in finding solutions
• Not afraid to make decisions
• Goal oriented
• Able to manage a freelance team
• Ability to work autonomously
• Excellent project management skills
• Solution focussed
• Proficiency in English and the local language
• An existing network of potential local and international partners is a bonus
• Time management is crucial in our dynamic environment, with our cities bustling seven days a week. We're seeking a candidate who thrives in efficiently managing their time. Collaborating closely with colleagues and guides, they will ensure flawless operations from Monday through Sunday, delivering exceptional experiences consistently.

What we offer

• Amazing personal growth experience in a fast-developing and fast-growing company
• Lots of autonomy and trust in our employees to bring their best ideas and initiatives to the table
• Fun and creative international colleagues who are passionate about food and about sharing experiences with guests and colleagues
• Flexible work hours as long as you get the job done - flexibility is a two-way street
• Competitive compensation package based on experience and skills
• Opportunity to work remotely (we all do)

Interested? Please send your resume and cover letter to

Tell us why you are a good fit for this roll and what your favorite food in the city is.