O2C Order

3 days ago

Budapest, Budapest, Hungary Opella Full time
O2C Order & Customer Contact Management Senior Analyst - Dutch and English Speaker Location: Budapest, Hungary (Hybrid) Entity: Opella Healthcare Department: Customer Experience & Operations

At Opella Consumer Healthcare , we're committed to helping people take control of their health. We're looking for a proactive and empathetic O2C Order & Customer Contact Management Senior Analyst - Dutch and English Speaker to join our Budapest team. If you're passionate about delivering exceptional customer service and thrive in a fast-paced, collaborative environment, this is your opportunity to make a meaningful impact.

About the Role

As a O2C Order & Customer Contact Management Senior Analyst -Dutch and English Speaker you'll be the first point of contact for our customers across Europe. You'll manage incoming requests and disputes, coordinate with internal teams, and ensure timely, accurate resolution—all while delivering a best-in-class customer experience.

Key Responsibilities

Customer Case Management – Register and classify incoming customer inquiries, claims, and disputes via phone and written channels.

First Contact Resolution – Perform initial analysis and resolve cases within defined service levels, aiming for high first-contact resolution.

Cross-Functional Collaboration – Work closely with Supply Chain, Commercial, and Quality teams to investigate and resolve customer issues.

Claims & Returns Processing – Apply policy checks, manage credit/debit memos, and ensure compliance with internal controls.

System Accuracy – Maintain consistent classification of cases to support root cause analysis and continuous improvement.

Monitoring & Follow-Up – Track operational reports and ensure timely communication and resolution of all customer requests.

Process Improvement – Contribute to automation initiatives and global projects to enhance service delivery and efficiency.

Key Requirements

Languages – Fluent in English and Dutch (written and verbal).

Experience – 2–4 years in frontline customer service or call center roles, ideally in the pharmaceutical or healthcare sector.

Technical Skills – Proficient in Salesforce Service Cloud and SAP (S4 Hana preferred); strong Excel skills.

Customer Focus – Demonstrated ability to interact professionally with customers and resolve issues effectively.

Analytical Thinking – Strong problem-solving and deductive reasoning skills. Adaptability – Comfortable with change, able to work under pressure, and quick to learn new systems and processes.

Ownership & Leadership – Self-motivated, organized, and capable of leading by example to deliver high-quality service.

Why Join Opella?

At Opella , we celebrate diversity, equity, and inclusion . We believe that different perspectives drive innovation and better outcomes for our customers and patients. You'll be part of a purpose-driven organization that values your contributions and supports your growth.

We offer a hybrid working model , competitive benefits, and the chance to work on global initiatives that truly make a difference.

LI-HYBRID

  • O2C Order

    1 week ago

    Budapest, Budapest, Hungary Opella Full time

    Join Us at Opella Consumer Healthcare – Budapest - German SpeakingRole:O2C Order & Commercial Conditions Senior AnalystLocation:Budapest, Hungary (Hybrid)Entity:Opella HealthcareDepartment:Customer Experience & OperationsAtOpella Consumer Healthcare, we're building a healthier future by empowering people to take care of themselves. We're looking for a...

  • O2C Order

    3 days ago

    Budapest, Budapest, Hungary Opella Full time

    O2C Order & Customer Contact Management Senior AnalystLocation: Budapest, Hungary (Hybrid) Entity: Opella Healthcare Department: Customer Experience & OperationsAt Opella Consumer Healthcare , we're committed to helping people take control of their health. We're looking for a proactive and empathetic O2C Order & Customer Contact Management Senior Analyst -...

  • O2C Order

    3 days ago

    Budapest, Budapest, Hungary Opella Full time

    O2C Order & Customer Contact Management Senior Analyst - Dutch and English Speaker Location: Budapest, Hungary (Hybrid)Entity: Opella HealthcareDepartment: Customer Experience & OperationsAt Opella Consumer Healthcare, we're committed to helping people take control of their health. We're looking for a proactive and empathetic O2C Order & Customer Contact...

  • O2C Order

    3 days ago

    Budapest, Budapest, Hungary Opella Full time

    O2C Order & Customer Contact Management Senior Analyst Location: Budapest, Hungary (Hybrid)Entity: Opella HealthcareDepartment: Customer Experience & OperationsAt Opella Consumer Healthcare, we're committed to helping people take control of their health. We're looking for a proactive and empathetic O2C Order & Customer Contact Management Senior Analyst -...

  • O2C Order

    3 days ago

    Budapest, Budapest, Hungary Opella Full time

    O2C Order & Customer Contact Management Senior Analyst - Dutch Speaker Location: Budapest, Hungary (Hybrid)Entity: Opella HealthcareDepartment: Customer Experience & OperationsAt Opella Consumer Healthcare, we're committed to helping people take control of their health. We're looking for a proactive and empathetic O2C Order & Customer Contact Management...

  • O2C Order

    1 week ago

    Budapest, Budapest, Hungary Opella Full time

    Shape Customer Experience at Opella – Join Us as a Senior AnalystRole:O2C Order & Customer Contact Management Senior Analyst – German Speaking (Part-Time)Location:Budapest, HungaryHours:20–30 per week (4–6 per day)Work Model:HybridAt Opella Consumer Healthcare, we believe in diversity, inclusion, and empowering our people to make a real difference....

  • O2C Order

    2 weeks ago

    Budapest, Budapest, Hungary Opella Full time

    Shape Customer Experience at Opella – Join Us as a Senior AnalystRole: O2C Order & Customer Contact Management Senior Analyst – German Speaking (Part-Time)Location: Budapest, HungaryHours: 20–30 per week (4–6 per day)Work Model: HybridAt Opella Consumer Healthcare, we believe in diversity, inclusion, and empowering our people to make a real...

  • O2C Customer Contact Management Analyst

    1 week ago

    Budapest, Budapest, Hungary Opella Full time

    Join Us at Opella Consumer Healthcare Role: O2C Order & Commercial Conditions Analyst– Budapest - German Speaking Location: Budapest, Hungary (Hybrid)Entity: Opella HealthcareDepartment: Customer Experience & OperationsAt Opella Consumer Healthcare, we're building a healthier future by empowering people to take care of themselves. We're looking for a...

  • O2C Global Process Excellence Lead – Reporting

    1 week ago

    Budapest, Budapest, Hungary Opella Full time

    O2C Global Process Excellence Lead – Reporting & ForecastingLocation: Budapest, Hungary (Hybrid)Company: Opella Consumer HealthcareAbout UsOpella, the Consumer Healthcare business unit of Sanofi, is the purest and third-largest player globally in the Over-The-Counter (OTC) & Vitamins, Minerals & Supplements (VMS) market.  We have an unshakable belief in...

  • ar analyst

    1 week ago

    Budapest, Budapest, Hungary Randstad Hungary Full time

    Organisation/DepartmentOur partner, who is the Hungarian subsidiary of a large international company, is looking for experienced AR Analyst - Collection professionals to join their teamJob descriptionTaking ownership of the collections process , ensuring customers pay on timeProactively engaging with clients and resolving outstanding issues before they...