O2C Order

4 days ago

Budapest, Budapest, Hungary Opella Full time
Shape Customer Experience at Opella – Join Us as a Senior Analyst

Role: O2C Order & Customer Contact Management Senior Analyst – German Speaking (Part-Time)
Location: Budapest, Hungary
Hours: 20–30 per week (4–6 per day)
Work Model: Hybrid

At Opella Consumer Healthcare, we believe in diversity, inclusion, and empowering our people to make a real difference. If you're passionate about delivering exceptional customer experiences and thrive in a collaborative environment, this is your opportunity to shine.

About the Role

As a Senior Analyst in Customer Contact Management, you'll be the first point of contact for our customers, ensuring inquiries and disputes are resolved quickly and professionally. Your work will directly influence customer satisfaction and operational excellence.

Key Responsibilities

Manage customer inquiries and disputes via phone and written channels, ensuring timely registration and classification.

Drive first-call resolution by analyzing cases and providing efficient solutions within agreed service levels.

Coordinate cross-functionally with Supply Chain, Commercial, Quality, and other teams to resolve complex issues.

Ensure compliance with internal policies and approval workflows for claims, returns, and credit/debit memos.

Monitor and follow up on operational reports to guarantee resolution and clear communication to customers.

Identify process improvement opportunities and contribute to automation and global projects.

Maintain accurate documentation for root cause analysis and continuous improvement initiatives.

What We're Looking For

Language Skills: Excellent written and verbal English and German.

Experience: 2–4 years in frontline customer service or call center roles, ideally in Pharma.

Technical Expertise: Hands-on experience with Salesforce Service Cloud and SAP S4 Hana; strong MS Excel skills.

Customer-Centric Mindset: Ability to interact professionally and empathetically with customers.

Problem-Solving Skills: Strong analytical and deductive reasoning capabilities. Organizational Skills: Ability to prioritize, structure tasks, and work independently under pressure.

Team Player: Collaborative, adaptable, and committed to delivering high-quality service.

Why Join Us?

  • Be part of a diverse and inclusive team that values innovation and continuous learning.
  • Enjoy a flexible hybrid work model that supports work-life balance.
  • Contribute to a global healthcare leader focused on improving lives every day.

Equal Opportunity Statement:
Opella Consumer Healthcare is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from all qualified individuals regardless of race, gender, age, disability, sexual orientation, or any other protected characteristic.

Ready to make a difference?
Apply now and bring your expertise to a team that values your voice and your impact.

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