Collections Specialist – Senior Process Associate –French – Hybrid Budapest

Ready to shape the future of work? 
At Genpact, we don't just adapt to change—we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges. 
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment. 
Genpact (NYSE\: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at  and on LinkedIn, X, YouTube, and Facebook. 
Inviting applications for the role of Collections Specialist – Senior Process Associate –French – Hybrid Budapest 
This is a role within Genpact HMS – EMEA – Finance Invoice to Cash service line.  
This role is for an experienced collection specialist within the EMEA Collections team. The primary purpose is to provide expert collections management on the assigned customer base, deliver on Past Due targets, close cooperation with business partners, and focus on continuous improvement. 
Responsibilities

•    Drive cash flow improvements within EMEA region. Required to successfully manage the assigned portfolio to deliver cash flow targets in line with monthly goals and expectations.  

•    Pro-actively support monthly action plans on delinquent customers and open disputes across the portfolio to support resolution and mitigate root cause.

•    Daily management through advanced collections tools in line with portfolio expectations and priorities. Manage and maintain the customer master file for both SAP, Get Paid and Oracle systems ensuring accurate data on all customers.

•    Build key business relationships with sales and operational teams to drive improvements in the OTC cycle.  

•    Support and manage the decision making on stop shipments for their key countries.  

•    Ensure W/O and reserves are reflective of country specifics.  Including escalation to Atradius collections and legal proceedings.  

•    Provide accurate weekly cash forecasts highlighting risks, opportunities and providing recommendations to management based on collection activity to ensure targets are achieved. 

•    Behave and Deliver in a way that is in line with the team's and the organization's guidelines and goals. 

•    Act as a role model in terms of a team player, be supportive, accountable, organized, accurate on the long run, and take pride in the job you are responsible for.

Qualifications we seek in you
Minimum Qualifications

•    Experience in collection, order management, cash application or similar relevant experience 

•    Fluent spoken and written French & English essential. 

•    Strong understanding of the Order to cash process. 

•    Strong reconciliation and problem-solving skills. 

•    Strong customer focus and service delivery 

•    Intermediate to Advanced Excel skills required. 

•    Strong team player

Preferred Qualifications/ Skills

•    Ability to negotiate effectively to drive resolutions 

•    Ability to provide accurate data and proven experience in ability to influence recipients in relation to content. 

•    Process Improvement experience, always looking for opportunities to refine the way we do things. 

•    Previous experience of SAP, Get Paid and/or Oracle systems preferred. 

Why join Genpact? 

•    Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation 

•    Make an impact – Drive change for global enterprises and solve business challenges that matter 

•    Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities 

•    Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day 

•    Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress 
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters\: Up. 
Let's build tomorrow together. 

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.  
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.