Customer Care

Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good. There's much to learn and many to learn from, with more than 16,000 employees around the world to explore ideas and ambitions with. Dive into varied, flexible, and stimulating environments. Meet empowered professionals to partner with, befriend, and stretch your skills alongside. Every day, your energy, your creativity, and your determination will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.

Customer Care & Supply Chain Representative - Your future position?
Be the central link between the customer, operations, sales team and GBS to ensure the client's requirements are met in the most efficient and cost-effective way. Build strong relationships with customers, act as the Voice of the Customer within Givaudan, and manage the sales order process through to shipment for assigned customers and affiliates.

In this role, you will be responsible for:

• Manage customer expectations, build strong relationships, and act on feedback (B2B)
• Execute Customer Care strategy in line with global guidelines.
• Provide responsive support for assigned customers and affiliates, including order management, issue resolution, and complaint handling.
• Participate in customer visits and presentations; diffuse difficult situations effectively.
• Oversee the full order cycle and coordinate with operations, sales, and GBS.
• Monitor and address supply or capacity issues to prevent customer impact.
• Collect forecasts, support demand planning, and manage safety stock contracts.
• Coordinate product life cycle activities, ensuring smooth introductions and phase-outs.
• Identify and act on opportunities for improvement; contribute to relevant projects.
• Collaborate with the Support Office, Control Tower, and Continuous Improvement teams for corrective actions.
• Follow new customer and product processes to enhance the customer experience.
• Prepare debit/credit notes and manage billing activities.
• Maintain accurate customer records, including contracts, labeling, packaging, and stock requirements.
• Provide coverage and support for other team accounts when required.

Your professional profile includes:

• High School or Secondary Education, Associate or University Degree preferred
• Fluent English skills, another language is a plus
• 3+ years of experience in a customer-facing role and supply chain
• Customer-focused with good problem-solving and negotiation skills
• Action-oriented mindset with good time management and priorisation skills
• Microsoft Office expertise
• Basic Inventory Management knowledge
• Strong knowledge of SAP and associated processes is an advantage
• Understanding of Incoterms and Shipping Terminology

Our Benefits:

• Great compensation package including bonus and cafeteria
• Learning and career development opportunities
• Private health insurance
• Access to exclusive perfumes and employee shop with discounts
• Flexible work arrangement, home office

At Givaudan, you contribute to delightful taste and scent experiences that touch people's lives.

You work within an inspiring teamwork culture – where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.

Every essence of you enriches our world.

Diversity drives innovation and creates closer connections with our employees, customers and partners.

Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.