HR Partner, Customer Care

2 weeks ago

Budapest, Budapest, Hungary Flowserve Corporation Full time 1,200,000 - 2,400,000 per year

Role summary:

The HR Partner Customer Care will help build a people-first culture that delivers business results. Providing expert HR consultation to both management and employees, as well as day-to-day HR support, within a Flowserve business unit.

Hybrid role: 2 days in office/3 days remote (work from home)

Your role:

  • Respond to customer requests and provide guidance to associates and managers

  • Consistently execute HR processes, using case management, chat and telephony

  • Provide guidance to associates and managers on self-service transactions and navigating the HR portal

  • Research solutions to HR customer inquiries and escalate as needed

  • Understand and be able to communicate HR policies, processes, and procedures

  • Adhering to Flowserve's safety, integrity and code of conduct policies

  • Other duties as required and assigned by manager

Your profile:

  • Bachelor's degree in business/HR

  • Ideally one year of experience in HR or customer service

  • Proficiency in English and French is a must

  • Exceptional customer service, emotional intelligence and empathy

  • Excellent probing abilities, to identify true need from customer

  • Resourcefulness and ability to find answers quickly

  • Thorough with responses to inquiries and issues

  • Adaptable to different customer types and situations

  • Technologically savvy to improve and automate activities

  • Confidentiality and discretion for managing sensitive information

  • Executive presence and ability to deliver high touch support

Preferred:

  • Studies in Human Resources

  • Relevant experience

  • Prior experience in an HR Operations Environment

  • Working knowledge of Workday and/or Neocase

Physical Requirements:

  • Requires a sedentary seated or standing position for five or more hours per day with repetitive motion/activity on a computer. Would need to be able to lift up to 20lbs/9kg

What we can offer you:

  • Friendly multicultural environment and team events

  • Life, accident and health insurance

  • Cafeteria Package

  • Career development and training opportunity

  • There is an opportunity for home office

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