Value Chain Tooling Specialist

At BT International, our purpose is to keep the world connected. As part of BT, we build on almost 180 years of innovation and expertise to deliver secure connectivity and digital services to some of the world's leading multinational businesses and organisations. Our customers trust us to safeguard their data, drive their digital transformation and keep their businesses running.

With colleagues on the ground across the world and supporting customers wherever they need to operate, BT International offers a truly global experience. Whether it's about providing cloud connectivity, helping organisations collaborate, or enabling innovation in cybersecurity and digital services, you'll be part of a team that shapes how businesses succeed in a world that is being transformed by AI.

If you have the drive and ambition to make an impact on a global stage, BT International is where it happens.

Why this job matters
BT International provides network, security, IT, and voice managed services to a wide range of customers. From Critical National Infrastructure and public services to large multinationals, corporates, wholesalers, and small businesses, our customers rely on these managed services to operate and deliver on their commitments.

This role is responsible for driving innovation across the end-to-end technological ecosystem underpinning BT International's products and service offerings. It will play a pivotal role in the transformation of BT International's operations by working with multiple stakeholders to ingest requirements, design solutions, and deliver continuous service improvements.

The role involves close collaboration with internal and external suppliers to:

• Enhance the use of existing tools, systems, and automation.
• Identify capability gaps and develop business cases for investment.
• Drive improvements across business processes, product delivery, employee experience, and ultimately, customer outcomes.

The team will be measured on its success in delivering innovation alongside the ethos of continuous improvement that drives operational excellence today.

What You'll Be Doing – Your Accountabilities

• Drive engineering delivery of high-quality code on time and on budget, implementing measurement and predictability into engineering capabilities.
• Execute technical decisions, technology choices, and architectures for high-performance products, balancing short-term impact with long-term transformation.
• Monitor and manage timely releases, ensuring compliance with release quality metrics.
• Provide consultation on complex and strategic issues using advanced technical knowledge, developing bespoke or leading-edge solutions.
• Implement the defined technical roadmap to meet business and engineering requirements.
• Lead engineering and operational excellence initiatives, defining metrics and processes for regular assessment and improvement.
• Influence and shape the software engineering function, implementing the technical vision and driving innovation in new technologies, platforms, and applications.
• Ensure "best-in-class" engineering by delivering modular, secure, reliable, diagnosable, actively monitored, and reusable services and components.
• Design and implement new architectures, standards, and methods for large-scale enterprise systems, proactively removing blockers.
• Research, design, and write new software; perform data analysis to identify issues and reduce technical debt.
• Support the implementation of enterprise architectures and methods.
• Develop high-quality tools and automation processes to support continuous delivery and developer productivity.
• Promote an engineering culture of innovation, creativity, and delivery with predictability and reliability.
• Continuously develop and share knowledge on emerging trends and changes in software engineering.

The Skills You'll Need To Succeed

• Minimum 3 years' experience in a managed service provider or telecommunications company.
• Demonstrated technical capabilities in delivering and maintaining complex customer outcomes.
• ITIL v4 Foundation certification (mandatory).
• Degree in Business IT or related field (preferred).
• Background in DevOps, ITSM, OSS tooling and technologies (preferred).
• Experience with ServiceNow, Entuity Network Analytics, IBM SevOne, NetBrain Technologies, Ansible Platform (advantageous).

Additional capabilities:

• Storytelling with data – build business cases, draw on analytics, and communicate effectively to business audiences.
• Business acumen – strong knowledge of business strategy, organisational performance drivers, and financial literacy (KPIs, business cases).

Leadership Accountabilities
Looking in – Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out – Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.

Looking to the future – Building for the future
I build diverse, future-ready teams where all individuals can be at their best.

Experience You'd Be Expected To Have

• Mandatory: ITIL v4 Foundation.
• Preferred: Degree educated and aligned to a professional body.
• Preferred: Background in BSS ITSM tooling, OSS tooling management, and/or MSP/Telco services.

Key decisions

• Allocation and prioritisation of work, including CapEx and front-door projects, ensuring delivery on time and to SLA.
• Delivering on commitments to the business, department, and customers.
• Simplifying the use of tools, systems, and automation to improve employee experience, in line with IT, governance, and security policies.
• Evolving the tooling strategy across managed services technical capabilities, identifying vendors and future capabilities.

Additional Allowances & Benefits

• Bonus
• Company car or car allowance
• Health Insurance
• Cafeteria
• Smart working allowance

A few points to note
Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

Please note that as part of our recruitment process, we conduct background checks, which include verification of the highest educational qualification. Additionally, for certain positions, a certificate of good conduct may be requested following a successful application.

Don't meet every single requirement?
Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best. So, if you're excited about this role but your past experience doesn't align perfectly with every requirement in the Job Description, please apply anyway – you may just be the right candidate for this or other roles in our wider team.