Customer Service Team Leader

7 days ago


Hungary Potentiometers Full time 2,500,000 - 5,000,000 per year

Customer Service Team Leader – Join Our Team 

Key Responsibilities:
Manage and process customer orders, changes, returns and sample requests

Handle SAP exceptions, monitor backlogs, resolve issues with factories
Maintain close cooperation with sales, customers, and internal departments 

Create credit/debit notes, handle complaints, expedite and stock-related tasks

Analyze service performance, generate reports

Participate in training and workshops

Lead and coach the customer service team, conduct performance reviews, support recruitment and onboarding

Who You Are:
You are experienced in customer service and SAP

You have strong communication and organizational skills

Fluent in English (written and spoken)
Skilled at working cross-functionally in a dynamic, fast-paced environment
Comfortable with leading a team


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