Customer Service Team Leader
7 days ago
Customer Service Team Leader – Join Our Team
Key Responsibilities:
Manage and process customer orders, changes, returns and sample requests
Handle SAP exceptions, monitor backlogs, resolve issues with factories
Maintain close cooperation with sales, customers, and internal departments
Create credit/debit notes, handle complaints, expedite and stock-related tasks
Analyze service performance, generate reports
Participate in training and workshops
Lead and coach the customer service team, conduct performance reviews, support recruitment and onboarding
Who You Are:
You are experienced in customer service and SAP
You have strong communication and organizational skills
Fluent in English (written and spoken)
Skilled at working cross-functionally in a dynamic, fast-paced environment
Comfortable with leading a team
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