Customer Service Representative, IEM
7 days ago
Join Grundfos and make a difference
At Grundfos, we believe in creating solutions that help shape a better world. As a Customer Services Representative, you'll be at the heart of delivering world-class service to our industry customers across Europe, while supporting our mission of sustainability and innovation.
This role reports to the Customer Service Manager and is based in Budapest, Hungary.
What you'll do:
- Be the first point of contact for customers via phone, email, live chat, and digital platforms.
- Provide timely and professional responses to enquiries, ensuring an exceptional customer experience.
- Prepare quotations, track offers and follow up on interactions to maximize opportunities.
- Maintain accurate customer data in SAP CRM and assist with order progression.
- Promote digital tools and solutions to enhance customer engagement
- Manage customer order changes and interactions with external Sales, finance and supply chain teams
Your background:
- 1–3 years of experience in customer service or a related field (a degree in Engineering or Customer Services is a plus)
- Strong communication skills and a positive, can-do attitude.
- Training will be provided but interest and experience in mechanical / electrical products and applications, or experience within distribution or manufacturing channels within similar industries is a bonus
- Proficiency in MS Office and familiarity with CRM systems.
- Good written and spoken English.
- Ability to build trust and strong relationships with internal and external stakeholders.
- Entrepreneurial mindset
Our products and applications are technical in nature, and while full training will be provided, an interest and experience in mechanical/electrical products and applications, or experience within distribution or manufacturing channels in similar industries is a strong advantage. This role offers the opportunity to develop and grow your technical skills, enhancing your career prospects in a global company.
Why Grundfos?
At Grundfos, we celebrate diversity and believe in equitable opportunities for all. You'll join a global team of pioneers who care deeply about sustainability, innovation, and each other. We offer flexibility, development opportunities, and a workplace where you can bring your whole self to work
Do you want to learn more?
Don't just go with the flow—be the flow.
Apply now and help us shape the future of water solutions in Europe.
To dig deeper into the Grundfos universe, follow us on LinkedIn or Youtube, and to get to know some of your future colleagues and why they love working at Grundfos, check out Meet our people
We look forward to hearing from you.
*Please share CVs in English
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