HR Connect Inquiry Management Analyst

Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.

Are you looking for a career move that will put you at the heart of a leading financial institution?

By joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

HR Connect Inquiry Management Analyst (Ops Sup Analyst) is an intermediate level position responsible for providing operations support services. Additionally, the IM Analyst serves as the liaison between operations staff, relationship managers, project managers, and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes. The overall objective of this role is to assist in providing a broad range of HR services to client groups within Citi.

What you'll do

• Provide efficient service to employees and other partners via case, phone and chat interactions with the highest level of customer experience focus
• Identify opportunities to serve employees beyond initial requests to ensure all possible current and future needs are met
• Schedule work, monitor deadlines and taking actions if needed
• Use judgement and initiative to address and/or escalate requests in a timely manner
• Educate employees on how to efficiently utilize self-service tools through direct access channels
• Ensure and improve service delivery documentation (process maps, training materials, etc.)
• Assist in process improvement efforts to increase efficiency and employee satisfaction
• Participate in projects, as needed
• Report preparation, support resolution of complex cases

What we'll need from you

• 2-4 years of relevant experience
• Working knowledge of HR business processes
• Experience in identifying process improvements and supporting associated implementation efforts
• Proven analytical skills and attention to detail required
• Consistently demonstrates clear and concise written and verbal communication
• Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
• Ability to work in a team-oriented environment
• Bachelor's degree/University degree or equivalent experience

What we can offer you

This is a role that'll offer you the opportunity to build an in-depth knowledge of financial services operations. Every day there will be new business challenges that will help you develop new skills that can drive your career to grow in HR field.

By joining Citi Hungary, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive compensation package and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well:

• Cafeteria Program
• Home Office Allowance (for colleagues working in hybrid work models)
• Paid Parental Leave Program (maternity and paternity leave)
• Private Medical Care Program and onsite medical rooms at our offices
• Pension Plan Contribution to voluntary pension fund
• Group Life Insurance
• Employee Assistance Program
• Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed
• Flexible work arrangements to support you in managing work - life balance.
• Career progression opportunities across geographies and business lines
• Socially active employee communities with diverse networking opportunities

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

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Job Family Group:

Operations - Core

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Job Family:

Operations Support

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi's EEO Policy Statement and the Know Your Rights poster.