HR Connect Relationship Manager

1 day ago

Budapest, Budapest, Hungary Citi Full time
Make recommendations for and monitor to completion of HR and HRP&D / other specialist team process and policy improvements using operational metrics, survey results, and other key performance indicators. Support HRP&D objectives through the effective use of HR systems such as Workday and Service Now. Discuss strategic topics, progress of initiatives and action plans, results and metrics with stakeholders including Country Senior Management. Steer global/ regional priorities and projects in partnership with the operational services and global processes. Provide expert problem management support to difficult or complex issues and ensures root-cause analysis is conducted with any learning applied for future benefit. Develop and maintain highly effective relationships with HR Partners to ensure full engagement and open lines of communication. Liaise and collaborate with all HR / HRP&D and specialist teams and local CHRO Ensure effective delivery and execution of processes through collaborating with HR to translate policies into operational processes, identifying key controls, capacity planning, driving improvement and measuring performance. Manage process delivery escalations and partners with Operational Services and Global Processes Leads to deliver resolutions including incident reporting. Ensure all stakeholders are kept regularly informed of progress to closure. Refine the new operating model and seek process improvement by reducing effort and maximizing results Drive opportunities for operational efficiency and digitization of current processes. Navigate communications and Customer/ Partner Engagement Strategy Identify, escalate and follow up any compliance risk inherent in any situations. Participate in Audits kick off and coordinate with HRP&D and other specialist teams if needed Provide schedule and adhoc reporting and analytics to HR and Business partners Prepare insights and observations into the above scheduled and adhoc workforce reports. Create and deliver presentations to senior HR and Business partners 5-7 years' experience working in an HR operational / HR Shared Services environment Experience of working in a virtual team, with appreciation of cultural diversity across the globe / region Working knowledge of HR systems (including Workday) highly desirable Exceptional communication and facilitation skills to handle conflict and negotiations Demonstrated success in identifying and resolving issues, with appropriate escalation Exceptional customer service skills Ability to challenge the status quo and implement process improve Proven change management and project management experience Excellent presentation skills. Strong oral and written communicating skills and articulation abilities. Articulates viewpoints precisely; adopts cognitive and behavioral skills to communicate to a specialist and non-specialist audience. MS Office Suite skills (Word, Advanced Excel, PowerPoint, Outlook) Demonstrated multi-tasking ability, effective time management, documentation and organizational skills Ability to handle high volume of work and lead and adapt to change Re-engineering, process improvement skills Fluent English skills Bachelor's degree/University degree or equivalent experience Then apply to discover the true extent of your capabilities. LI-BV Job Family Group: Operations - Core Job Family: Operations Support Time Type: Full time For complementary skills, please see above and/or contact the recruiter.

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