EMEA CSC Payroll Group Head – Operations Manager

Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.

Join Citi's Payroll Team in Budapest and make your own progress in a supportive and friendly environment

About Citi:

Citi is a leading global bank, which has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions.

Citi Solutions Center is the main EU banking entity for Citi in EMEA with a presence in 25 European countries. It covers several key business lines including Markets and Securities Services, Treasury and Trade Services, Corporate and Investment Banking, Consumer and many others.

About the role:

The EMEA CSC Payroll Group Head - Operations Manager will be accountable for effectively and efficiently managing all operational and managerial aspects of People, Processes and Partners related to Payroll Operations. This role should ensure people growth, development and accountability. The Incumbent will ensure robust governance and control over the e2e payroll operations, will work closely with all stakeholders of EMEA Payroll, and build strong and collaborative relationship to enable progress for People, Processes and Partners.

Key Responsibilities:

• The management oversight and delivery of all services and support provided by the Global Payroll Services Organization within a set of countries in the region
• Recruit and develop team members, including creating talent development opportunities for high potential staff and ensuring robust operational coverage and actionable succession plans for all critical positions
• The group leadership of all change initiatives impacting the Payroll activity set in the countries, including new technology implementation, vendor migration, CitiDirect implementation and other standardization initiatives
• Lead the implementation of vendor changes, ensuring that projects are delivered on time and in compliance with all Citi TPM and Operational Readiness requirements
• Identify opportunities for and drive improvement in control processes, delivery practices and systems
• Work in partnership with the respective Global Process Owner for each process stream to ensure compliance with all standard operating procedures and timely and accurate transaction processing
• Create and manage the documentation of internal procedures and business requirements
• Partner with functional Global Process Owners and with EMEA Taxonomy Head to ensure that the Global Operating Procedure is fully documented, understood and consistently followed in the countries
• Ensure Payroll delivery complies with all country legal and fiscal requirements and that all regulatory requirements are consistently met, and Payroll processes are always demonstrably "audit ready"
• Ensure regular, documented vendor reviews are performed and that appropriate measures are taken to remediate poor vendor performance
• Actively support employee engagement activities for the region to promote timely two-way communication and a strong sense of ownership and common purpose across the team
• Represent the Global Payroll Services organization in country Risk&Control meetings, Citi Operations meetings with Citi's regional leadership team and with senior visitors to the region
• Act as a back up of the EMEA CSC Payroll Head and represents the cluster in global and regional meetings

Key Skills and Qualifications:

• Minimum 6 + years experience in a related role as a Payroll Operations Manager
• Excellent communication skills in English
• Bachelor's/University degree; Master's degree preferred
• Experience in an HR Shared Services environment is beneficial
• Demonstrated leadership experience in the operation and standardization of multi-country payroll environments, including expatriates, employment tax and payroll accounting, and general accounting
• Experience in Change and Project Management
• Strong people management and leadership skills
• Strong analytical and problem-solving skills
• Financial management skills
• Strong facilitation, negotiation and influencing skills
• Excellent communication skills to deal with multiple stakeholders, at various levels internally and externally to Citi
• Demonstrated drive, integrity, good judgment, adaptability, creativity, self-awareness and ability to multi-task and prioritize
• Experience/ knowledge of Workday application is preferred

What we can offer you:

By joining Citi Hungary, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive compensation package and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well:

• Cafeteria Program
• Home Office Allowance (for colleagues working in hybrid work models)
• Paid Parental Leave Program (maternity and paternity leave)
• Private Medical Care Program and onsite medical rooms at our offices
• Pension Plan Contribution to voluntary pension fund
• Group Life Insurance
• Employee Assistance Program
• Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed
• Flexible work arrangements to support you in managing work - life balance
• Career progression opportunities across geographies and business lines
• Socially active employee communities with diverse networking opportunities

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities

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Job Family Group:

Operations - Services

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Job Family:

Payroll

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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