Senior Lead Incident Manager(English-German speaking)

11 hours ago

Budapest, Budapest, Hungary Deutsche Telekom IT Solutions HU Full time

Company Description
As Hungary's most attractive employer in 2025 (according to Randstad's representative survey),
Deutsche Telekom IT Solutions
is a subsidiary of the Deutsche Telekom Group. The company provides a wide portfolio of IT and telecommunications services with more than 5300 employees. We have hundreds of large customers, corporations in Germany and in other European countries.

DT-ITS recieved the Best in Educational Cooperation award from HIPA in 2019, acknowledged as the the Most Ethical Multinational Company in 2019. The company continuously develops its four sites in Budapest, Debrecen, Pécs and Szeged and is looking for skilled IT professionals to join its team.

Job Description

  • Take the lead in addressing crisis situations in operational environment
  • Assist in resolving critical (P1), complex, and multiple customer incidents, involving all relevant parties
  • Support communication efforts with top management and clients regarding incident resolution strategies
  • Collaborate effectively with various units/parties involved in incident resolution efforts
  • Participate in optimizing and executing handover procedures towards Problem Management
  • Contribute to the development and execution of strategies to prevent incident occurrences
  • Assist in managing and optimizing IT incident, knowledge, and quality processes
  • Contribute to lessons learned and training processes, including documentation creation
  • Learn from and support Lead Incident Managers through training, coaching, and shadowing
  • Participate in incident simulations (dry runs) and coordinate as needed
  • Support Lead Incident Managers as shift leads
  • Contribute to projects with strategic relevance under guidance

Qualifications

  • At least 3 years experience as an Incident Manager
  • Language skills: German (C1) and English (C1)
  • Willingness to participate in oncall support
  • Awareness of ITIL principles
  • Stress tolerance, resilient in high-pressure environments
  • Good knowledge of IT and data center infrastructure
  • Familiarity with ticketing tools
  • Hybrid work model: at least 1 office day/week

Additional Information

  • Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.

  • Senior Lead Incident Manager

    1 week ago

    Budapest, Budapest, Hungary ALDI Magyarország Full time

    My responsibilities:Supervising and ensuring the quality of Service Desk outputDaily management, supervision and development of the Incident Management and Major Incident processesConstant contact with management, providing information on processes, IT tickets and Track and report on Major Incident KPIs, trends and improvementsSupporting the work of Service...

  • German speaking Service Desk Agent

    2 weeks ago

    Budapest, Budapest, Hungary The businesses of Merck KGaA, Darmstadt, Germany Full time

    Your role:As a German Service Desk Analyst, you will be on the front line of IT support for the German speaking internal colleagues. Your responsibilities will include capturing specific user problems, recording them and either resolving them through a set of fixed prescribed solutions or handing it over as the need arises. You will provide remote assistance...

  • Experienced Customer Delivery Manager – German speaking

    2 weeks ago

    Budapest, Budapest, Hungary Deutsche Telekom Full time €80,000 - €120,000 per year

    Company DescriptionAs Hungary's most attractive employer in 2025 (according to Randstad's representative survey), Deutsche Telekom IT Solutions is a subsidiary of the Deutsche Telekom Group. The company provides a wide portfolio of IT and telecommunications services with more than 5300 employees. We have hundreds of large customers, corporations in Germany...

  • Experienced Customer Delivery Manager – German speaking

    1 week ago

    Budapest, Budapest, Hungary Deutsche Telekom IT Solutions HU Full time

    Company DescriptionAs Hungary's most attractive employer in 2025 (according to Randstad's representative survey),Deutsche Telekom IT Solutionsis a subsidiary of the Deutsche Telekom Group. The company provides a wide portfolio of IT and telecommunications services with more than 5300 employees. We have hundreds of large customers, corporations in Germany and...

  • German speaking sales representative

    2 weeks ago

    Budapest, Budapest, Hungary Helvetic Dental Clinics Full time

    Are you fluent inGerman, while communicating well inEnglish? Are you also living in Budapest?Do you have excellent interpersonal and communication skills and you solve issues effectively?Helvetic Clinics, a Swiss-Hungarian dental clinic is looking for aGERMANspeakingSales representativefor its clinic in Budapest. For more information click here:...

  • Senior Incident Manager

    2 weeks ago

    Budapest, Budapest, Hungary L&P Solutions Full time 900,000 - 1,200,000 per year

    Incident Managert keresünkSzeretsz IT incidenseket kezelni és otthonosan mozogsz a problémamegoldásban? Ha szívesen vállalsz felelősséget a teljes folyamatért és aktívan veszel részt ügyfél és management kommunikációban, akkor jelentkezz hozzánk alvállalkozóként, mint Senior Incident ManagerMilyen feladataid lesznek?Kiemelt incidensek...

  • German Speaking HR Associate

    2 weeks ago

    Budapest, Budapest, Hungary Ford Motor Company Full time €25,000 - €60,000 per year

    Ford Central and Eastern European Sales LLC is looking for a German Speaking HR Associate to join us in our People First Team in our Budapest XIII. Váci Greens office .As an HR Associate, you will be responsible for processing HR-related changes in the HR System, creating documentation and keeping an eye on employee satisfaction. Our customers can reach out...

  • German Speaking HR Associate with L&D Focus

    1 week ago

    Budapest, Budapest, Hungary Ford Motor Company Full time

    Ford Central and Eastern European Sales LLC is looking for a German Speaking HR Associate with L&D Focus to join us in our People First Team in our Budapest XIII. Váci Greens office. The Senior Associate, HR Shared Service guides employees through their learning activities at Ford by advising them in any L&D matters and completing administrative tasks in...

  • German Speaking HR Associate with L&D Focus

    1 week ago

    Budapest, Budapest, Hungary Ford Magyarország Full time

    Job DescriptionFord Central and Eastern European Sales LLC is looking for aGerman Speaking HR Associate with L&D Focusto join us in our People First Team in ourBudapest XIII. Váci Greens office.The Senior Associate, HR Shared Service guides employees through their learning activities at Ford by advising them in any L&D matters and completing administrative...

  • Major Incident Manager

    4 days ago

    Budapest, Budapest, Hungary Western Union Financial Services, Inc. Full time

    Major Incident Manager – Vilnius, LithuaniaAre you ready to join a team in a global company where you will execute high-end, business-wide, critical IT Service Management process as a part of the Global Product and Technology Organization? Are you interested in joining a globally diverse organization where our unique contributions are recognized and...