Slovak Speaking Service Desk Agent

2 weeks ago

Budapest, Budapest, Hungary Cognizant Full time €25,000 - €40,000 per year

Responsibilities:

  • Handle end user calls and web queries in Slovak and English
  • Act as the first point of contact for the customer
  • Precise administration
  • Act as primary contact between customer and resolving group
  • Keep the user informed, own and follow up ongoing cases

We are looking for you, if you:

  • have excellent written and verbal communication skills in Slovak and English
  • have experience in customer service – experience gained in IT Help Desk is an advantage but not a must
  • have High School degree
  • have desire to learn - no IT background required, training will provide the necessary technical knowledge
  • are open to work in shifts (the support window the team needs to cover is 9AM – 9PM Monday to Friday)
  • have excellent communication skills – both written and spoken
  • are flexible, open-minded personality with a "can do" attitude

We can offer:

  • Competitive salary and cafeteria benefits, All You Can Move SportPass (at a discounted price), medical benefits and other perks
  • Risk and accident insurance
  • Training and continuous learning and certification opportunities
  • Chance to be part of a rapidly expanding organization
  • Pleasant and inspiring working atmosphere with multicultural community and state-of-the-art technologies.
  • Easy to access location and modern office building (easy to reach from city centre, 10–15-minute commute)
  • Reimbursable language courses
  • Team events and Company events (cool and youthful parties with team-games, etc.)
  • High value awards and recognitions, annual bonus for top performers, and annual salary review
  • Relocation package

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