IT service desk agent

6 days ago

Budapest, Budapest, Hungary SRM Digital Limited Full time

***********************************FULLY ONSITE IN BUDAPEST*******************************

Location: Budapest

salary: 650K HUF(gross)/month - 850K HUF(gross)/month

Key responsibilities:

Introduction: Join our dynamic team as a Dutch IT Service Desk Agent where you will play a crucial role in providing exceptional customer support to our Dutch-speaking clients. You will be the first point of contact for resolving technical issues and ensuring a smooth user experience.

Key Responsibilities:

  • Customer Support:
  • Respond to incoming service requests and inquiries via phone, email, or chat in Dutch.
  • Provide timely and effective solutions to technical and non-technical issues.
  • Troubleshoot and resolve software, hardware, and network problems.
  • Issue Management:
  • Document and track all service requests and incidents using the company's ticketing system.
  • Escalate complex issues to higher-level support teams as necessary.
  • Follow up with clients to ensure resolution and satisfaction.
  • Technical Assistance:
  • Offer guidance on product use and best practices.
  • Assist with system configurations and installations as needed.
  • Provide clear, concise instructions to clients to resolve their issues.
  • Collaboration:
  • Work closely with other team members to share knowledge and resolve issues collaboratively.
  • Participate in team meetings and contribute to improving service desk processes.
  • Continuous Improvement:
  • Identify recurring issues and suggest improvements to reduce ticket volume.
  • Stay up-to-date with product updates and industry trends to provide accurate support.

Skills:

  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to work under pressure and manage multiple tasks efficiently.
  • Customer-focused with a positive attitude.

Job Types: Full-time, Permanent

Pay: 650,000.00Ft - 850,000.00Ft per month

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